LensCrafters

4.5
411 reviews
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Business Details

5500 Abercorn St, Savannah, GA
31405-6917, United States
(912) 352-2020
https://local.lenscrafters.com/ga/savannah/5500-abercorn-st.html
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About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5500 Abercorn St, Savannah, GA
31405-6917, United States

Hours

Reviews

4.5
411 reviews
5 stars
347
4 stars
17
3 stars
4
2 stars
5
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like J'nel, Vanlyn, and Dr. Jackson.

Professionalism

While some reviews noted excellent professionalism from staff, others reported rude and unhelpful behavior, particularly at the front desk.

Appointment Management

Several customers expressed frustration with appointment policies and wait times, indicating a lack of respect for patients' time.

Product Quality

Customers appreciated the wide selection of frames and the quality of service when selecting and fitting glasses.

Mixed Experiences

Overall, experiences varied significantly, with some customers having fantastic visits while others reported serious issues with service and product handling.
  • RP
    Richard Pierzchajlo
    Oct 28, 2025
    5.0
    I had wonderful service with Ms. Johnson. She was friendly, professional and knowledgeable. It was a pleasure working with her.
  • RR
    Raykia
    Oct 8, 2025
    1.0
    My daughter had an appointment at 11:45 on a Saturday and we were delayed by heavy traffic from a local event. I gave the doctor’s office (Dr. Arneson) a courtesy call letting them know we were only minutes away. First they said you can’t be more than 10 minutes late, then after speaking with the doctor it suddenly changed to 10–15 minutes. We were just a few minutes past that, yet the front desk rudely refused to honor the appointment and told us we had to reschedule. When I tried to explain the situation was out of our control, the receptionist snapped that he “couldn’t predict it either.” After years of coming here, this was an awful and disheartening experience. The lack of professionalism, compassion, and respect was shocking. I will not be returning to this doctor’s office.
  • KG
    Keiona Gordon
    Sep 8, 2025
    5.0
    Dr Jay is amazing and very knowledgeable in his work. J'nel helped me find the frames that works best with my looks. She was so cheerful and funny. She also greeted everyone who came in and assisted them all while still helping me. She was perfect with multitasking. She was also patient with my and it did not take long. When things dint look right when she measured me for the frames she did it again to make sure it was perfect. I highly recommend them.
  • BW
    Brad White
    Aug 25, 2025
    1.0
    No respect for patients’ time.At all.Walked out 40 minutes after scheduled appointment today without being seen.Absolute used car dealer vibes from the three helpful sales optometrists on the floor when browsing frames while waiting.Avoid.
  • NC
    N. Coryer
    Aug 24, 2025
    1.0
    Had a glasses emergency and needed repairs immediately, the store advertises they can do this. Lady at the front desk was extremely rude, non-communicative, and seemed to be against problem solving. She treated me like a lost child she had no intention of helping. 0/5 stars, if I could.
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Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.