Kroger Pharmacy

Reviews

• LM

  Louise Mateos

  Feb 20, 2026
  1.0
  HORRIBLE. James, the pharmacy tech, should be fired. My husband had Tamiflu ePrescribed to him by Urgent Care and sent to this pharmacy. Tamiflu is a time-sensitive medication; it's most effective when taken within 48 hours of symptoms. I arrived here at 7:30pm, after leaving the Urgent Care down the street, and the first thing James told me was that they closed in 30 minutes at 8pm. Is that supposed to mean anything to me? They were either open at 7:30pm or not! I kindly let him know that I would wait, and he instructed me to wait 15 minutes in the waiting area while he filled the prescription. James handed me a paper bag with what was supposed to be Tamiflu and prednisone. When I got home, it was only prednisone and at 8:22pm the pharmacy was already closed. Today, I stop by at 9:30am to pick up the Tamiflu and lucky me, James is there! I reminded him that I was there the night before and that I am picking up the Tamiflu he didn't give me. Miraculously it is filled, not last night but today! I asked him why it was not filled last night. He doesn't have an answer. He says he doesn't remember me and has never seen me before. I'm incredulous. I told him to check the cameras and he will see himself talking to me. If he has never seen me, then how is it that he filled one of my prescriptions just 14 hours prior?? Then his story changes to, "You came to drop off your prescriptions and then walked off..." UM, James, first of all - you instructed me to wait in the waiting area; second - that would make sense if you didn't hand me one of the prescriptions the night before! The audacity of James to try to GASLIGHT me, even in the face of the facts and knowing full well that he was wrong! I speak to David, the pharmacist and manager, and David is giving me the excuse of "the system" this and that. I ask David, what specifically about "the system" didn't allow James to fill the Tamiflu last night. David does not have an answer. I told David that I want accountability because no customer in my shoes, who needs urgent medication for their very sick spouse, should be treated so flippantly by James. David agrees it's unacceptable and apologizes. All this while James stands 5 feet away, NOT apologizing, NOT acknowledging that he screwed up. Eventually, James walks away, I can only assume because he is embarrassed that his boss is now having to apologize for his incompetence. I can only conclude that the staff here do not care about customers or care that they have working hours that they do not honor. On top of that, they are liars who try to get away with mistakes and then try to gaslight customers thinking if they do it will make their mistakes go away. I recommend that you go somewhere else with your hard earned money because this pharmacy does not deserve your business!
• MC

  Mec Mec C

  Sep 3, 2025
  1.0
  I had medication called in and they automatically set it for the next day as if I didn’t need it today. The way I found out about that is when I drove way from my house to pick it up! Not only that it was then that he told me they didn’t have a medication in stock and it won’t be until 4 days after that they would get it in. I use to work in a pharmacy and it seems to me somebody is not doing inventory counts! WAIT IT DOESN’T STOP THERE!!! A previous time I came in and asked the pharmacist what can I take for pain for a possible ulcer and he told me ibuprofen!!!!!! There’s no way when ibuprofen causes ulcers!!!!!!!!!!
• JG

  Jim Gaines

  Jun 3, 2023
  1.0
  If you need medicine fast, don't go here. I've had multiple prescriptions sent here recently. Every. Single. Time, I got "It's not ready,we haven't done it, we don't have it, try again later." Sometimes days later.
• KA

  Kim A.

  Jun 6, 2017
  1.0
  Most staff are not very friendly and if they make a mistake on giving you a certain medication don't expect any refunds. Make sure to check your medication every time in front of them before leaving be pharmacy or you'll regret it.

Frequently Asked Questions About Kroger Pharmacy