Kroger Pharmacy

Reviews

• RG

  Reviews GoodnBad

  Nov 7, 2025
  1.0
  Edited: EVEN since writing this review they filled a prescription for me and APPLIED THE DISCOUNT CARD instead of my insurance. WHAT gives? Haven’t used this pharmacy much but experiences have not been great - at all. No review of current prescriptions to ensure that a new prescription they were filling wouldn’t cause major interaction problems. I had to ask myself. This could have had MAJOR medical repercussions for me. This earned the 1 star on its own. I asked to speak to the pharmacist and had to ask her the specific question about the specific medical event that I’d only heard about from medical mysteries. And yes, she agreed this was a high risk for me. Prescriptions that were filled at another Kroger by mistake that I came to collect - no one from this pharmacy told me they could call to transfer it from the others - just told me to go collect it from the other locations. Plural I had to tell someone 4/5 times in the same interaction that my insurance had changed from what was on the computer/in the system for me. They have also filled prescriptions for me which they applied a discount card to Instead of using my insurance - which was in the system and which was in my profile! I am severely unimpressed with this location - which I only started using after moving house less than 6 months ago.
• RK

  Ruth King

  Sep 4, 2025
  5.0
  This location is amazing. The entire staff are pleasant and thorough. I see some bad reviews...most who don't realize that these people have toy take time to get the best possible price (insurance vs Good RX,.etc) for us, have to comply with HIPPA rules, are filling prescriptions and dispensing (have to concentrate on details), deal.with suppliers, offer consultation, be accurate and, deal with the public, (most of whom are thinking only of themselves because they are hurting). I would rather wait a little longer and know I will get the same personal attention as the person ahead of me. And I do! Kudos to the Crossville Kroger Pharmacy staff! Thanks for your patience! Thanks for giving it your best effort!
• JR

  Jeanne Rabun

  Aug 29, 2023
  5.0
  Excellent service, very caring! Thanks
• JJ

  Jason

  Nov 5, 2022
  2.0
  They fill prescriptions on their own time with no regard to urgency of the patient. The staff do the absolutely bare minimum for prescriptions. They will not take any initiative or respect
• JB

  Jeremy Burt

  Aug 25, 2021
  1.0
  Prescription has been dropped or put on hold 5 days in a row. Absolutely ridiculous. Worst pharmacy around.

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