Staff Quality
Customers consistently praised the friendly and helpful staff, noting their professionalism and willingness to assist.
Cleanliness Issues
There are significant concerns regarding the cleanliness of the facilities, particularly the locker rooms, showers, and pool, with multiple reports of unsanitary conditions.
Equipment Maintenance
Several reviews highlighted ongoing issues with equipment maintenance, including broken machines and aging equipment that needs attention.
Customer Service
While many customers appreciated the service, there were complaints about difficulties in canceling memberships and unclear policies regarding fees.
Class Variety
Customers enjoyed the variety of classes offered, with specific mentions of excellent instructors and engaging fitness programs.