LensCrafters

Reviews

• JT

  Jerrod Thomas

  2 days ago
  5.0
  Excellent service. Brought my dad’s glasses in to repair them after he dropped them at the gym. Omer got them straightened up in just a minute! Definitely will be coming back!
• TB

  Theresa Bennett

  3 days ago
  4.0
  My initial experience with the optometrist and the person who helped me pick out my daughter's glasses was really good. I was disappointed that when we went to pick up her glasses, the gentleman did not help to fit her glasses to her face (make sure they were tight enough, if she could actually see... etc.). I asked him if he thought they were fitted ok and he said "it's up to her". She is 9 snd it's her first pair of glasses. I was left to do the job. I have worn glasses for many years and my son also wears glasses. There was never a time where at pickup the glasses were not checked for fit. Other than that, there was a decent selection of glasses (not many for kids though) and helpful employees.
• AD

  Alexis De'ziree

  4 days ago
  5.0
  The lady named Maya helped me from beginning to end, she made sure I picked the perfect glasses that not only fit my face structure but was something that was more of my style. She was very knowledgeable & made sure I stayed under budget.
• JA

  J Albert

  Mar 10, 2026
  5.0
  Dr Thomas Brown always gets my prescription right. I have never had to go back for adjustments for the vision. I have been a customer now for 3 years and will continue because of his expertise
• AA

  Ayanna

  Feb 24, 2026
  2.0
  EDIT: So I go to pick up my glasses—AGAIN. They still offered no apology, no store credit. . The woman who contacted me to try to talk about this situation, the one that always carries a purse in the store. That one had quite an attitude when she called me. I DID NOT HEAR AN APOLOGY. Ever. With her rude self, my Daughter and I noticed she even had an attitude with her customer on the phone, blew us away, the audacity. I’ll just say this, I HIGHLY DO NOT RECOMMEND THIS LOCATION. They are messy, cut throat to one another and absolutely unprofessional. First let me say Orion is a ⭐️ I thank her for her professionalism and attention to detail. This review does NOT reflect her whatsoever. I drove an hour to pick up my glasses and discovered the prescription was incorrect. That alone was frustrating, but the real issue was the response. There was no apology and no acknowledgment of the inconvenience. I was simply told it would take up to two weeks to correct the error. Mistakes happen, sure. But accountability and customer care are what separate a professional business from an average one. This experience did not reflect the level of service I expected. When something as important as vision is involved, accuracy and customer service should be non-negotiable! Extremely disappointing experience. Over 30 years I’ve dealt with LC, unfortunately I am not sure that my next purchase will be with them. Tell Robbie to CHECK HIS WORK before submitting. Ridiculous.

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