Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Sherrie, Michelle, and Gianni for their exceptional service.
Cleanliness
While some reviews highlighted the gym's cleanliness, others pointed out issues with maintenance and sanitation, particularly in the sauna and childcare areas.
Equipment Issues
Numerous customers reported problems with broken or outdated equipment, leading to frustration during workouts, especially during peak hours.
Membership Concerns
Several reviews expressed dissatisfaction with the membership cancellation process and unexpected charges, indicating a need for clearer communication and better customer service.
Facility Overcrowding
Many customers noted that the gym is often overcrowded, especially during peak hours, making it difficult to access equipment.