Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
272 reviews
5 stars
260
4 stars4
3 stars2
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their helpfulness, professionalism, and friendliness, with many customers highlighting specific employees like Alyssa, Mariah, and Harmoni.
Service Quality
Customers reported excellent service experiences, including quick adjustments and thorough assistance with selecting frames, contributing to high satisfaction levels.
Inconsistency
Some customers experienced issues with scheduling and service availability, leading to frustration and negative experiences.
Product Knowledge
Staff demonstrated strong product knowledge, providing valuable advice and assistance in choosing the right glasses.
Overall Satisfaction
The majority of reviews reflected a positive overall experience, with many customers expressing intent to return and recommend the store.
- ASAverlardo SilverioNov 2, 20255.0Alyssa Is a very kind peso n she helped us by fixing My glasses Will recomend this anytime
- MMMisterOct 31, 20255.0Mrs. Jennifer, Was extremely helpful, professional, and pleasant customer service.
- SHShevy HarrisOct 30, 20255.0The lady here are great, customer service is by far the best that I have had, this coming from someone who been wearing glasses over 30+ years. Great attitude and was very helpful when I asked questions, thx Mariah,Jennifer,Latoya
- JHJulia HaganOct 11, 20251.0Had a terrible experience order then on the September 25 call twice about then the last call was Oct 10 went to get them they didn't have a license optician in the store so I had to leave and haven't received them yet.
- THTamia HOct 8, 20255.0Great experience! Jen and Mariah were very very nice and very helpful!
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Macy's in Southlake Mall offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters at Macy's accept?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Macy's Southlake Mall?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 8:00 PM.
Can I schedule an eye exam online at LensCrafters at Macy's?
Yes, you can schedule an eye exam online through their appointment link at LensCrafters' website.
Are in-store pickups available at LensCrafters at Macy's Southlake Mall?
Yes, LensCrafters offers in-store pickup services for selected products.
What types of lenses and eyewear brands can I find at LensCrafters at Macy's?
They offer various types of lenses including High Definition, Anti-reflective, Polarized, and Traditional lenses. Brands include Ray-Ban, Oakley, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, and more.
What nearby stores can I visit when shopping at LensCrafters in Southlake Mall?
Nearby stores include Bath & Body Works for beauty supplies, Shape Brow Bar South Lake Mall for beauty services, and Eye Fashion Sunglasses for additional eyewear options.
Are there dining options near LensCrafters at Macy's in Southlake Mall?
Yes, nearby dining options include Sbarro for Italian pizza and Roman Delight Pizza, perfect for a meal before or after your visit.
How can nearby stores like T-Mobile or Kay Jewelers complement my visit to LensCrafters?
You can conveniently shop for mobile phones at T-Mobile or explore jewelry options at Kay Jewelers, making Southlake Mall a versatile shopping destination alongside your eye care needs.
Is LensCrafters at Macy's Southlake Mall wheelchair accessible?
Yes, the location has a wheelchair accessible entrance to accommodate all customers.