Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
857 reviews
5 stars
786
4 stars
21
3 stars3
2 stars7
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendly, helpful, and professional service, particularly highlighting individuals like Shericka, Julia, and Monica.
Efficiency
Several reviews noted quick service and efficient handling of requests, with many customers appreciating the promptness of repairs and assistance.
Mixed Experiences
While many had positive interactions, some customers reported poor experiences, particularly regarding warranty exchanges and rude staff.
Cleanliness and Environment
The store was generally described as clean and welcoming, although a few reviews mentioned issues with the appearance and cleanliness of certain areas.
Product Knowledge
Staff demonstrated strong product knowledge, helping customers select frames and understand their options, contributing to a positive shopping experience.
- KWkencora wrightNov 14, 20255.0I recently visited LensCrafters and had a fantastic experience! The staff was incredibly friendly and helpful, especially James, who assisted me in picking out beautiful lenses. He took the time to understand what I was looking for and suggested some stylish options that matched my personal taste. The selection was impressive, and I loved trying on different frames. James was patient and knowledgeable, making the whole process enjoyable. I left feeling confident in my new lenses and can’t wait to show them off! If you're looking for a great selection and excellent service, I highly recommend visiting LensCrafters and asking for James!
- KCKaren CNov 9, 20255.0Definitely highly recommend this store! Very clean and organized! The staff was so nice and took the time to explain everything I had questions about! 2 thumbs way up!!
- JHJenifer HollowayNov 7, 20255.0When I say excellent customer service, I mean it! Julia Story was incredibly detail-oriented, patient, and kind throughout the entire process. You can truly tell she loves what she does. Thank you, Julia, for going above and beyond, your professionalism and heart made all the difference!
- TFT FarmerOct 30, 20251.0I had a very disappointing experience at the LensCrafters located at 1363 Mt. Zion Road in Morrow, GA. I came in to exchange a pair of defective glasses under warranty and was told I had to surrender my only pair before receiving the replacement — leaving me unable to see while waiting for the new glasses. When I questioned the policy, I was initially told it was directed by Luxottica. However, after calling Luxottica myself (while still in the store), a store leader overheard their representative confirm that the exchange process is up to store discretion — not a corporate rule. Despite that, the store refused to make an exception or offer a practical solution. To make matters worse, I was told another leader could review the situation, but she wouldn’t be onsite for several days and I wasn’t allowed to contact her directly. All of these unnecessary barriers only add to customer frustration and make what should be a simple warranty exchange much more difficult than it needs to be. LensCrafters should really reconsider this policy and empower their stores to use common sense when handling customer issues like this.
- TETWF EnterpriseOct 29, 20255.0I'm very impressed with the service I received from Shericka. She took the time to help me choose frames that suited my style and comfort while also repairing an older pair I still love. Her knowledge, friendly attitude, and patience made everything stress-free. My visit was short and efficient, but she still made sure every detail was taken care of. Highly recommend her for anyone needing eyewear assistance!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Morrow offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions tailored to your lifestyle, and a wide selection of designer eyewear brands.
Which designer eyewear brands are available at this LensCrafters location?
Brands available include Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, and Sferoflex.
Does LensCrafters accept vision insurance, and if so, which plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters in Morrow, GA?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters Morrow?
You can schedule an eye exam online via their appointment link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0689&storeId=10851.
Does this LensCrafters location offer in-store pickup for eyewear?
Yes, LensCrafters Morrow offers in-store pickup services for your eyewear orders.
Are there any nearby optometrists to LensCrafters in Morrow?
Yes, nearby optometrists include Morrow Family Vision Care and Dr. Albert E. Barker & Associates, which can be convenient for complementary eye care services.
What dining options are close to LensCrafters Morrow for a meal before or after your appointment?
Nearby restaurants like Bawarchi Biryanis Morrow and Soul Delicious Grill and Buffet offer Indian and Southern cuisine, perfect for dining before or after your visit.
Are there any beauty or wellness services near LensCrafters Morrow?
Yes, Gloss Nail Bar, Omni Day Spa, and Pandora Salon Suites are nearby for beauty and spa services that you can enjoy alongside your eyewear visit.
What payment options does LensCrafters in Morrow accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa for your convenience.