LensCrafters

Reviews

• MR

  Melissa Russell

  Jan 4, 2026
  5.0
  I went to LensCrafters initially just to get a copy of my prescription so I could order glasses online, since the specific pair I wanted wasn’t sold in-store. What ended up happening was such a positive experience that I felt compelled to leave this review. James, the technician who helped me last year, recognized me right away (we even share the same birthday—Leo season! 😊). He went above and beyond by encouraging me to see if I could get a last-minute appointment so I could use my 2026 benefits, and thanks to his suggestion, everything worked out perfectly. James also assisted me again with selecting frames, and I truly can’t say enough about his patience, warmth, and professionalism. I value his opinion so much that I let him choose my glasses for me last year—and did the same this year. He took his time helping me decide on shapes, kept cost efficiency in mind, and made the entire process feel easy and stress-free. He provides exceptional customer service and genuinely cares about his patients. I hope LensCrafters recognizes James for the amazing experience he consistently provides. He is truly a gem.
• GG

  GD Graham

  Dec 26, 2025
  5.0
  Had to come in for a replacement. 1 hour before closing and it seemed many clients came at the same time. I feared I was going to be here a long time... Ms. Monica greeted EVERY client that came in and ensured that all clients including myself were handled with care and got what we were looking for. Exceptional customer service Ms Monica. Thank you for making this a easy process and I look forward to my new METAs!
• CS

  Christopher Sandifer

  Dec 23, 2025
  5.0
  Monica was great. Our daughter is headed to London to march with her band in the London New Year’s Day parade and she broke her glasses that didn’t come from Lens Crafters. Well our daughters lenses were not available in store and she helped find a frame that fit her old lenses just days away from leaving. Now she can go to London with a fresh new frame. We’ll be back once we return and get a new pair for our daughter. Thanks again Monica. You’re the best. 🤎
• QF

  Qiana Forte

  Dec 23, 2025
  5.0
  What can I say about Mr. James!!! Absolutely top-tier service. From the moment I walked in, the experience was seamless—no wait time, no confusion, just efficient, high-quality care. James was proactive, knowledgeable, and genuinely invested in making sure I was taken care of. I had my frames selected before my exam even started. The front-end experience was just as strong. Tabitha was fantastic—professional, friendly, and detail-oriented. She made sure my contacts were a perfect fit and explained everything clearly. The entire team created a welcoming, customer-first environment. I felt comfortable, valued, and confident in my choices. And yes—I even walked out with a pair of sunglasses 🕶️. When you come here, ask for James. He takes his time, does it right, and makes you feel at home. Highly recommend!!!! Ps. The Eye Dr. he was nice!!!!!! Thank you everyone!!! Happy Holidays
• DW

  Dana Williams

  Dec 19, 2025
  1.0
  I’ll honestly say I’m highly disappointed with my experience as a new customer. I set an appointment online and confirmed for this location at a particular date. I drove 30 minutes to the location only to find out that the morning appointments were canceled because of an emergency with the physician. Emergencies are understandable but they also noted that there were text messages and/or phone calls sent to those that had appointments during the affected time periods. I received neither a text nor call/message. The inconvenience and integrity displayed as a first time customer has caused them to lose my business, honestly. I returned to my previous local office that I have been a member of for over 5 years without any issues. I’m honestly not sure about this location.

Frequently Asked Questions About LensCrafters