Planet Fitness

4.3
1131 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
252 Jonesboro Rd, McDonough, GA
30253, United States

Hours

Reviews

4.3
1,131 reviews
5 stars
800
4 stars
149
3 stars
40
2 stars
33
1 star
109

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The facility is consistently reported as clean, with many customers appreciating the efforts of staff to maintain cleanliness.

Customer Service

Customer service experiences are mixed; while some staff members are praised for their friendliness, others, particularly management, have received negative feedback for being rude and unprofessional.

Equipment Quality

Customers appreciate the new and well-maintained equipment, although there are complaints about broken machines and slow repair times.

Atmosphere

The gym atmosphere is generally described as positive and welcoming, with many customers enjoying their workout experience.

Membership Issues

Several customers have expressed frustration with the difficulty of canceling memberships and poor communication regarding account management.
  • DD
    David Delgado
    Nov 17, 2025
    5.0
    Had a very pleasant membership sign up with Martesi. He was very patient and explained every detail of the membership and the gym with so much professionalism. Thank you Martesi for your help.
  • OO
    Ossie Yelder (The Great Oz)
    Nov 14, 2025
    1.0
    The gym is clean and they’ve added new equipment, but they still operate with the same old Planet Fitness mentality—no gym bags, no tripods, no stringer shirts, and no “booty shorts.” If you train seriously, they still find ways to gym-discriminate based on what you’re wearing. They’re trying to attract more serious lifters, but until they truly change the culture, it’s really just a gym you go to when you have no other option or if you’re older and prefer a more relaxed environment.
  • KD
    Keesha Douglas
    Nov 12, 2025
    5.0
    I have been working out for several Months there and its so clean and staff is super friendly its a 10out of 10’for me
  • LD
    LaToya Dixon
    Nov 3, 2025
    1.0
    On 7/11 I called and spoke to Tanisha and informed her that I was homeless due to squatters, no longer in the area, couldn’t get to the location in order to cancel, and need to cancel this membership. I didn’t even mention the bloody pad on the bathroom floor which was also a reason for my wanting to cancel. She took my name, email, and phone number and said she would handle the cancellation and apologized for what I was experiencing. 10/31 I get a pending charge of 49 dollars. In total surprise because like I said I thought I’d cancelled with Tanisha. I reach out to the club and again tell them that I cancelled this membership and asked for a refund. The associate told me that the manager was not there and to call back. I sent a message and waited. Today I call back and speak with Tanisha who very nonchalantly denied ever telling me she cancelled my membership back In July. then proceeded to tell me there is nothing she can do. I just got a place and need to pay my rent but your 49 fee caused it to bounce. Since this is the stance Tanaisha lying Asana taking I request a refund from July through November in addition to the annual fee that I did not authorize. If she wasn’t or couldn’t cancel over the phone why did she lie and tell me she handled it? She also has a funky attitude that she didn’t care so was about to be evicted after finally finding a place after being homeless for eight months. Since I cancelled verbally by the phone in July and tried by email but was given the wrong email address, I respectfully request my money back today or I will reach out to my nano and subsequently my attorney. I will also report you to FTC, CFPB, the attorney general and BBB and we can run it! It’s whatever! I’m not about to be homeless again for corporate greed. I was respectful in speaking with her, and she was nonchalant and indifferent to my needs, that type of person shouldn’t be working with the public. I’ve also been told that her friends and relatives get preferential treatment in regards to things like this from a few employees.
  • DS
    Darrius Smith
    Oct 28, 2025
    5.0
    I had to privilege of trying out the new state of the art recovery equipment for black card members a few days ago and my goodness!! My body is so thankful and so am I. I was not aware that we had brand new state of the art machinery to help the body recover faster. Thanks to Mr Martesi, I can leave the gym daily now with a brand new body. Thank you so much bro💯 I have know Mr Martesi now for about 2-3 years. From day one he has been super professional, great vibes and just a positive person overall that also believes in working out and taking care of his body. I am super thankful for people like him in today’s society. He truly embodies the essential elements of a great leader and person. Thank you so much bro for being a great leader and thank you planet fitness for updating our facility and ensuring we not only have a clean, professional environment to work out in, but that we have everything we need to take our bodies to the next level day in and day out. Thank you🦾💯🙏🏿

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in McDonough, GA?

This Planet Fitness location is open 24 hours from Monday to Thursday, closes at 9:00 PM on Friday, and operates from 7:00 AM to 7:00 PM on Saturdays and Sundays.

Where is Planet Fitness located in McDonough, GA?

Planet Fitness is located at 252 Jonesboro Rd, McDonough, GA 30253, USA.