Kroger Pharmacy

Reviews

• AF

  Autumn Fagan

  Nov 28, 2025
  1.0
  If I could leave 0 stars, I would. No one ever seems to be on the same page. All the “head technicians” that speak for the pharmacist seemingly make their own set of rules until the pharmacist comes and then it’s a completely different story. Instead of addressing the issues in her store, she’d rather you find another pharmacy in the CSRA. Fitting behavior, considering she’s rude, unprofessional, and talks over people anytime they voice a complaint. All the issues start with her. I will be finding a new pharmacy, per her request.
• PR

  Paul Redfearn

  Aug 28, 2025
  1.0
  I have been dealing with this pharmacy since it was first opened I have been a customer of the Kroger since 1983 when it first opened. I have never had any issues at all until today with Amy in the pharmacy.She was extremely rude. I had a prescription called in by my doctor yesterday. No one bothered to call me that it was ready for pick up. I called this afternoon and Amy was rude and obnoxious on the telephone. I went to the store to pick up my prescription. I stood waiting for a10 minutes while Amy socialized with another woman at the counter. They talked about everything under the sun and had a good old time. Instead of excusing herself to take care of a customer, she completely ignored me. When I did catch her attention she told me in a very rude way that I could wait. After her friend left, she never said hello to me or asked how she could help me. I told her I was sorry I interrupted her socializing, but I need to pick up my prescription. She the got real nasty and started to rant about how bad my day was going. I had to ask her four times to just get my prescription that by the way was all ready paid for. She again said I could wait. That is when I threatened to call the manager. That is when Amy stated that she was the manager of the pharmacy! If that rude idiot worked for me, she would have been fired on the spot. I made a complaint to Matt one of the store managers, but he did not seem very interested. I have also made a complaint to the corporate office. Looking at other reviews on Google, it seems that Amy has a reputation for being rude to customers. I also noticed other complaints of rudeness from the pharmacy. I would be will to bet that if the source of the problem (Amy the manger) was fired, the rest of the problems might go away. Hey Kroger, remember you are not the only grocery store and pharmacy in the area!
• JW

  Justin Watkins

  Jul 23, 2025
  1.0
  I am highly disappointed with AMY in the pharmacy. She is very rude and nasty (on the phone and in person). She gave me the wrong dosage for my jardiance. I just started insulin and they didnt give me any supplies or instructions on how to administer to myself. I went up there to talk to her and she was the rudest and most nastiest person I have met. Horrible customer service!!
• RC

  Rhonda Circo

  Apr 20, 2023
  1.0
  Every time I try to order a prescription for my Pop on the Kroger pharmacy phone line it orders additional prescriptions. Funny thing is every time I talk to someone there in the pharmacy they state they can not fix the problem. The young lady today stated that it was above her paygrade to pursue this problem. Wow! I told her I was so sorry that helping her customers was above her pay grade and that maybe she should tell her manager or Bryan, the Pharmacist since this is an annoying problem for customers and I would assume those that work in the pharmacy since they have to put the prescriptions back on the shelf.
• JM

  Jean Maddux

  Dec 12, 2022
  1.0
  Kroger pharmacy on Columbia Road has to be the worst First they say they do not have a prescription for you Then they say they have had that prescription for 2 months Then they say your prescription will be ready at 6 ( get here at 6:15 to make sure they had plenty of time ) it's not ready still need 30 minutes

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