Kroger Pharmacy

Reviews

• PR

  Paul Redfearn

  Aug 28, 2025
  1.0
  I have been dealing with this pharmacy since it was first opened I have been a customer of the Kroger since 1983 when it first opened. I have never had any issues at all until today with Amy in the pharmacy.She was extremely rude. I had a prescription called in by my doctor yesterday. No one bothered to call me that it was ready for pick up. I called this afternoon and Amy was rude and obnoxious on the telephone. I went to the store to pick up my prescription. I stood waiting for a10 minutes while Amy socialized with another woman at the counter. They talked about everything under the sun and had a good old time. Instead of excusing herself to take care of a customer, she completely ignored me. When I did catch her attention she told me in a very rude way that I could wait. After her friend left, she never said hello to me or asked how she could help me. I told her I was sorry I interrupted her socializing, but I need to pick up my prescription. She the got real nasty and started to rant about how bad my day was going. I had to ask her four times to just get my prescription that by the way was all ready paid for. She again said I could wait. That is when I threatened to call the manager. That is when Amy stated that she was the manager of the pharmacy! If that rude idiot worked for me, she would have been fired on the spot. I made a complaint to Matt one of the store managers, but he did not seem very interested. I have also made a complaint to the corporate office. Looking at other reviews on Google, it seems that Amy has a reputation for being rude to customers. I also noticed other complaints of rudeness from the pharmacy. I would be will to bet that if the source of the problem (Amy the manger) was fired, the rest of the problems might go away. Hey Kroger, remember you are not the only grocery store and pharmacy in the area!
• JW

  Justin Watkins

  Jul 23, 2025
  1.0
  I am highly disappointed with AMY in the pharmacy. She is very rude and nasty (on the phone and in person). She gave me the wrong dosage for my jardiance. I just started insulin and they didnt give me any supplies or instructions on how to administer to myself. I went up there to talk to her and she was the rudest and most nastiest person I have met. Horrible customer service!!
• RB

  Rose Blake

  Jul 13, 2025
  5.0
  I have never had a problem.
• AW

  Ashley Wedincamp

  Aug 15, 2024
  1.0
  Horrible customer service! Very rude employee in the drive through
• HH

  Heather

  Nov 12, 2023
  4.0
  Never had a issue with my insurance covering my meds. The other Kroger Pharmacy on Washington Rd next to Lidl , I did not have a good experience. I transferred to Columbia Rd. Kroger Pharmacy. Great experience. When I get up to the window it does not take but about 5minutes and I am ready to go about my business.

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