Planet Fitness

Reviews

• DR

  David Robinson

  Nov 4, 2025
  1.0
  phone line is not connected
• EE

  Eduardo

  Oct 30, 2025
  1.0
  This used to be my favorite Planet Fitness, but my experience here has been shocking and completely unacceptable. I went in calmly to ask about a $40 charge on my account that I had no idea about. I explained that I had already paid my annual fee and that my contract said nothing about extra charges for an outdated card. Instead of helping or even listening, the manager was extremely rude and dismissive. She told me to just cancel my membership, speaking with attitude and arrogance that left me stunned. I felt humiliated, disrespected, and like I didn’t matter at all as a paying member. Because of this, I am canceling my membership and I will never set foot in this location again. Planet Fitness claims to be “Judgment Free,” but the behavior I experienced was completely the opposite.
• JR

  Jeanette Rivera

  Oct 12, 2025
  1.0
  This place is disgusted I know they have no control over what people do but one thing I do know is you have to clean it no matter what it is my husband goes in the men’s locker tries to take a shower someone took a dookie in the shower next day he goes again thinking they did clean it well surprise they didn’t they had the nerve to just post a signed saying out of service
• CB

  claude brown

  Oct 9, 2025
  5.0
  I am a very happy member of this Planet Fitness. I have been a member of a few gyms in my lifetime tracking and living in different cities.I must give Tamar and his staff a standing ovation for the turn around of this gym. It has always been clean and friendly. I must add that since Tamar has been here it has skyrocketed into the stars. Please recognize this talent and those that support him. Claude
• MG

  Malendie Gaines

  Oct 2, 2025
  5.0
  Before reading my review that I posted previously, I would like to commend the manager, Temar Hudson, for responding to my complaint in a timely fashion. He definitely reassured me that I can work there but just in the black card area. He also acknowledged that I made a donation to the boys and girls club through this PF location and he was going to make sure that my next month is free! Now that’s, customer service! I appreciate him! Loveeeeed (see how this is past tense) this location. Newly renovated and clean! Very lowkey, just like I like it. But today changed my views. It only took 2 mins. This is not my home club but I come here when I drop my little cousin off to soccer practice with Atlanta United Academy team. And I have to pick him back up in a couple of hours to take him to school. So when I come to this PF location, I split my wait time. The first half I do work at the tables that are provided for members and the second half I get my workout in. I have done this a few times at this club with no problem. Today, the lady at the front desk with the curly hair, which I see her mentioned a couple of times in the reviews, told me I can’t work there due to liability issues. She said it’s because of security breaches with their Wi-Fi. I did inform her that I was using my hotspot but she told me it’s in my contract that I signed, that I can’t sit and work past 15 minutes. Even if this is true and it’s in my contract, for a loyal customer, I feel like I was not treated appropriately in this scenario and I felt very uncomfortable. Why do you have those tables there? What if I decide to use the Wi-Fi on my phone to do work, instead of laptop. How would you even know I’m working. If this is a policy, it needs to be changed. I’m thinking I might switch my membership, if this is how planet fitness treats you! Goodness

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