LensCrafters

4.9
1470 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
4475 Roswell Rd, Marietta, GA
30062-8191, United States

Hours

Reviews

4.9
1,470 reviews
5 stars
1,409
4 stars
15
3 stars
5
2 stars
7
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive throughout their experience.

Service Quality

Several reviews highlighted exceptional service from specific employees, particularly Diana, Angelina, and Dr. Lakhani, who were noted for their professionalism and care.

Efficiency

Customers appreciated the quick and efficient service, with many noting that their visits were seamless and timely.

Mixed Experiences

While many reviews were positive, some customers reported issues with prescription accuracy and delays in service, indicating inconsistency in performance.
  • KS
    Kevin Sauter
    Jan 3, 2026
    5.0
    Diana did a wonderful job helping me pick the perfect frames! She made sure the measurements fit my head just right and made the entire experience was fantastic.
  • VS
    Veronica Sheehan
    Dec 28, 2025
    5.0
    The team and Manager are always so helpful and patient!
  • JE
    Jenny Espana
    Dec 28, 2025
    5.0
    Diana and Joy are the best people to work with very friendly and amazing! They fixed my mom’s lens at no charge. Truly outstanding service. Thank you
  • MH
    Mona Henderson
    Dec 21, 2025
    1.0
    I don’t usually write a review, but we’ve had one too many bad experiences with this LensCrafters to stay quiet. Last summer they filled a prescription for me that took them three tries and they never got it right. I went back to my old optometrist and they looked at the all 3 Rx lenses and said whoever prepared them should lose their license and I should write to the board. I just paid out of pocket to get the new lenses I needed and moved on. This year my husband went there to get lenses for his new Meta glasses. They initially returned the lenses in 6 days, but it turned out that they had filled the prescription for his readers instead. Then they worked on a redo of the prescription lenses and kept stringing him along for six weeks saying they’re on the way. They never arrived and we just went to get our money back today. They had claimed again the lenses were en route, but offered no shipping number or further details on the ETA just like they did a week ago. On a third and separate occasion they kept messing up and delaying his prescription lenses for the sunglasses he bought there. They eventually got it right but it took several weeks and follow-ups from us to get that outcome. We’re done with this location and LensCrafters in general.
  • GM
    Garrett McNulty
    Dec 6, 2025
    5.0
    Diana was very helpful for selecting glasses, and answering my questions through the process. Maria was very personable during the eye exam as well. Very friendly staff.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.