Kroger Pharmacy

Reviews

• JJ

  jkyleh1

  Jan 3, 2024
  1.0
  I had an absolutely horrible experience this morning that should have been just a simple phone call. I take a medication that is a controlled substance, which I have taken for 4-5 years. As prescribed. I always call in a few days before I am out of medication, so that I can schedule where I am that day for work. This morning I called in to ask the same thing. When asked, the pharmacy technician laughed at me and said, "yeah, that's too early to fill, is there anything else I can help you with?" And I reiterated that I was fine on the medication but just wanted to know what day I can refill. This medicine has also been on back order for months, and often, I have to call multiple pharmacies to find it and it is crucial that I be proactive. She replied, "you can refill the j day 28, just count from the day you had it filled. And then said thank you" and hung up. I was really almost in tears as she was clearly implying that I was trying to fill my prescription early. I was embarrassed by someone who is supposed to be a healthcare provider. I composed myself and called back. I asked for a manager, Jayda said "she's not in". And I asked when and how I could speak with her and she said, "she's on maternity leave. I don't know." So then I asked if there was a corporate email or phone number that I could reach out to. Her response was, "Mr. Hazell, it's on Google." And hung up on me again. I have filed a complaint with the corporate office and will be having my prescriptions transferred to another Kroger pharmacy. I will stick with Kroger Pharmacy as I have only ever experienced helpful and friendly service from others.
• JR

  Jeremy Richards

  Feb 26, 2023
  1.0
  I delt with Zack Sutton and he lacked personality, Horrible people skills, and should not be dealing with customers. Would not fill prescription due to the fact where I went to doctor and that I was not right next to my house. First of all I saved hours by going where I went and my son lives next to where I chose to go. 2nd I just moved right beside this Kroger. I also have not had a chance to change license, due to illness. I have been going to kroger since I can remember. Never again. ZACK treated me as if I was forging prescriptions or trying something shady. Never will I ever come back here! Zack needs to be trained. He lacks some vital tools you need to have to be in a industry that requires you to interact with the public. Should make him wait tables for 6 months! I would have gave 0 stars if I could
• SB

  Savannah B

  Nov 15, 2019
  1.0
  Came to the pharmacy tonight to pick up my prescriptions. I have anxiety and am prescribed to clonzapem. I received it in a ziplock bag. With the label on it. Not a medication you’d want in a ziploc bag and not only when I asked for it in a bottle the pharmacist meagan was very rude and was acting as if it was such a huge issue to put it in a bottle with a locked lid instead of a ziploc bag. Is that even legal?!

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