Club Pilates

Reviews

• MR

  Maral RDH

  6 days ago
  1.0
  Horrible management. I went to the class on Monday, March 2nd, after getting settled, manager came out & said that there is no instructor & she told us to leave 🙄on the other hand, they fined me for the late cancelation the other day cause I had to take my daughter to the ER. I talked to the manager, Cassandra, and asked her to credit me $15 inconvineince fee because they canceled my class last minute & instructor was no show. She was very rude to me & said that she cannot do that, this is not their policy. However, according to their policy, they fine you $15 for not showing up to the class. & they cannot make an exception for the day I took my daughter to ER & had to cancel cause their policy says ,only the pilate's member being sick is excusable not anybody else in the family. I have been a member for 3+ yrs and I referred many friends & amily here. Now, I am getting so disappointed about the way they manage the studio & their customer service. My husband & I pay $450 a month for classes & they are not even willing to wave the cancelation fee due to emergency. In this 3 yrs, this was my 2nd time canceling last minute & they still don't honor the wave. On the other hand, they cancel the classes whenever they want without credit you back. In this situation, it wasn't even any emergencies with the instructor. It was only miscommunication & looks like that happens alot in this studio. There is a lot of turn over with the instructors. They can't keep their staff. I am very disappointed with this studio, their management & their customer service. Looks like it's time for my family to find a better studio Where they value their members & respect them more. What a pity!
• HJ

  Hannah Johnston

  Feb 28, 2026
  5.0
  I’ve really enjoyed my time so far with Club Pilates. Lorena and Alyssa are great instructors!
• RA

  Rena Ainsley

  Dec 13, 2025
  2.0
  Management is a weak point. The workouts themselves are solid, but communication feels rigid and dismissive, with policies prioritized over reasonable customer service. There also appears to be a noticeable amount of instructor turnover recently, which impacts consistency and overall experience. Strong concept, but leadership and retention seem to be ongoing issues. ETA I most certainly do have a membership and have been going for ~3 yrs. Not surprised their subpar management would try to question my legitimacy rather than address the real issue. Not the first time they implied I’m a liar and others have had similar experiences. If it weren’t for the instructors, I’d be long gone.
• TG

  Terri Greene

  Nov 13, 2025
  5.0
  I love the classes and my Body feels great
• GM

  Gini Morgan

  Oct 30, 2025
  5.0
  Lindsay is the best instructor and Club Pilates makes Pilates class so fun and engaging! The east Cobb location is the best around!

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