Piedmont Macon Emergency Room

Reviews

• LW

  Lee Franklin Writes

  2 days ago
  3.0
  Marcus (black male, the nurse/ paramedic) at Piedmont ER is the embodiment of what every medical professional should be. From the moment he entered the room, he demonstrated a level of competence, calmness, and confidence that immediately put me at ease. In a moment that could have been overwhelming, he brought clarity, reassurance, and a steady presence that truly mattered. His clinical knowledge was evident, but what set him apart was how he paired that expertise with genuine compassion and attentiveness. He didn’t just do his job, he cared. He listened carefully, communicated clearly, and made sure I felt safe, understood, and respected every step of the way. In high-stress situations, Marcus remained composed and focused, which made a significant difference in my overall experience and comfort. You can tell this isn’t just a profession for him, it’s a calling. It’s rare to encounter someone who excels both technically and personally, but Marcus does exactly that. He is truly an asset to Piedmont, and I am incredibly grateful for the care he provided. He definitely deserves ⭐️⭐️⭐️⭐️⭐️ Now here is the reason I couldn’t give this review 5 stars … I attempted to leave a second review separate from this one but the system wouldn’t allow it so here is the other portion of my review. I had an experience at Piedmont that I feel needs to be addressed regarding patient communication and bedside manner. I called the nurses’ station using the call button because I was concerned about my blood pressure, specifically that my lower number seemed too low. When a staff member answered, I explained my concern and simply asked if my reading was okay. Her response was, “We see it,” delivered in a tone that felt dismissive and lacking empathy. After a brief pause, I clarified that I wasn’t asking whether it could be seen, I was asking if it was okay. She then stated, “I’ll let your nurse discuss it with you,” without offering reassurance or addressing the concern in that moment. In situations where a patient is worried about their vitals, a more compassionate and patient-centered response would make a significant difference. Something as simple as: “I understand your concern. We are monitoring your vitals, but I will have your nurse come in to go over everything with you and answer your questions,” would have been much more appropriate. Compassion, communication, and reassurance are just as important as clinical care. I hope this feedback helps improve patient experience moving forward. 👎🏾 I don’t know her name… but maybe Marcus can teach her.
• KH

  Kelli Hall

  Mar 31, 2026
  1.0
  I got here at 7pm. In extreme pain. I have a mass in my breast that is was the size of a grape last night, a golf ball when I got here. Ive been waiting 4 hours with no sign of a dragon. No pain management the nurse Anna is very nice but is new is completely clueless about this hospital She can not administer a IV right. She shoved a iv needle so hard into my arm i was screaming and she kept going. My heart rate spiked to over 130. She could not pull blood from the iv but still tried to push saline in it i told her to stop that it was burning and very painful. She just argued that it was not blow through the vain. She's has not came back in since. The tech got a EMT to run a line that was dome right who was amazing. Thank you Coco! Im still in extreme pain. The mass is the size of an orange now. Oh my god the dr just came and examined me of my god the pain. Maybe ill get some help now. I came here because its supposed to be the a Pink Ribbon Promise facility. The tech is very sweet and reassuring me a lot and very sorry im having such a awful experience. I just hope they find a way to help me soon. Ill review again when I leave
• WA

  Wanda Atkinson

  Mar 3, 2026
  5.0
  One day I went to the emergency room and Dr. Terry Trans was the doctor on call and I was in bad shape. He gave me the best care and I really appreciate him.
• SS

  SuperStarJ

  Dec 24, 2025
  5.0
  Extraordinary Care Beyond Clinical Duty — Acknowledgment of April E, X-Ray Department I am compelled to formally recognize April E from the X-ray department at the emergency room on Gray Highway in Macon, Georgia. While star ratings cap at five, her conduct operates well beyond that ceiling. During a moment of significant physical pain and vulnerability, April demonstrated something increasingly rare in healthcare settings: genuine, uncompensated humanity. Her professionalism was exemplary, but more importantly, her presence was intentional. She listened—not as a task, but as a person. She responded—not out of obligation, but out of care. April extended herself across what felt like multiple roles, though her title may only reflect one. She anticipated needs that were never verbalized. A warm blanket appeared at exactly the moment I needed it most—an act small in effort, but profound in impact. That moment alone spoke volumes about her awareness, empathy, and instinct to serve. What stood out most was her sincerity. It was unmistakable. She did not perform kindness; she embodied it. The kind of care she provides cannot be taught in training modules or mandated by policy—it is character-driven. She represents the very reason people still believe in the mission of healthcare. December 24, 2025, is a date I will not forget—not because of pain, but because of compassion. I may never encounter April again, but her actions left a permanent imprint. She restored faith in the idea that there are still professionals who show up every day simply to do good, quietly and consistently. April E is a credit not only to her department, but to her institution and to humanity at large. Her impact reached at least one person in a lasting way—and that matters more than metrics ever will. Respectfully and gratefully, SuperStarJ
• SG

  Shamere Gaines

  Nov 27, 2025
  1.0
  Review for Piedmont Emergency Room – Macon, GA I visited the Piedmont Emergency Room this morning around 7:30 a.m. for treatment of an upper respiratory infection. While the staff initially evaluated me, the experience that followed has been extremely disappointing and unacceptable. I was prescribed two medications, but only one was available at the pharmacy. The second medication will not be ready until Monday or Tuesday, even though I am sick and need treatment now. When I contacted the ER for help getting an alternative medication, I was told I had to wait until tomorrow to see if the original provider might be willing to change it. I was also informed that there were two doctors currently on duty who reviewed my case and refused to adjust the prescription, insisting I return to the ER to be seen again—despite the fact that I had just been evaluated this morning. To make matters more concerning, Nurse Emily told me it was “against the law” to change my medication, but when I asked whether they would change it in a life-or-death situation, she said they would. This contradiction made me feel that my needs were not being taken seriously. Overall, I felt unheard, unsupported, and left without adequate treatment, even after paying for my visit and seeking care in good faith. No patient should have to struggle to access medication that could easily be substituted with an available alternative. The lack of urgency, clarity, and compassion was very disappointing, and I am sharing this experience so that others are aware and so the facility can improve the quality and consistency of its patient care. Nurse Emily who is the charge nurse made an insensitive statement to me when I called to express my concerns. She told me that my concerns are not that serious and it’s only for cough. As a black women, this is a constant concern and a reminder that when mention health concerns to them they ignore us and act like our rights and concerns are not that serious. The fact that I’m sick and can barely drive they want me to drive and sit in the waiting Room again for hours to be seen again and to have my insurance company charged again for the same issue. So now have to suffer overnight and possibly until my Medication is shipped out which could be Monday or Tuesday of the following week.