Kroger Pharmacy

Reviews

• UN

  Umesh Narsinghani

  Feb 22, 2026
  2.0
  Me and my family have been using the Kroger Pharmacy on Zebulon Road for a while now, most recently I went to pick up a prescription, they had made a mistake, I pointed out that the quantity was inaccurate, I was told by the pharmacy associate that it would be fixed, and I could pick up the medicine the next day, however, I experienced the same problem the next day and the prescription was inaccurate. I left the pharmacy again and called them 3 days in a row only to find out that they had never fixed the problem in the first place. I left the Pharmacy today quite disappointed, but shockingly the pharmacist stood there in plain sight, overheard my conversation with the associate and he did not acknowledge the error, neither apologized or promised to fix the problem. I asked for the store manager, but the manager was apparently on break. I’ve never experienced such poor customer service, disregard for customers specially when it comes to a big name store like Kroger. I requested them to transfer my prescription. no wonder they only have three stars on their reviews.
• CL

  Ciera Latasha

  Jan 8, 2026
  3.0
  The three stars are for Chris, or I would have given one star. When I first arrived to the pharmacy I waited patiently in line. A skinny angry young African American girl said, “Come on up!” As I walked towards the counter smiling she said, “Never mind, let him come first!” shooing me away. (It was a young gentleman sitting down, on his phone.) I brushed it off and let the gentleman go first. (There is just a way you say and do things.) Shortly after, Chris and a young Caucasian girl ended up helping me (not sure why the angry girl didn’t want to help me), both very pleasant. A few minutes later when I came back to pick up my prescription I went up to the counter where the angry young girl was normally at. (At the other side there was the pleasant young girl, helping out an upset customer.) I’m texting on my phone patiently waiting for the angry girl to assist me and I hear, “Get back!” as she shooed me away. I look up confused and Chris and I just look at each other. (In my mind I’m thinking, who yells at a customer to get back?!) Then Chris proceeds to kindly explain that she was going to take over assisting the angry customer. (Perhaps the young pleasant girl was new, IDK.) So I move away from the desk, waiting patiently for my turn, again Chris and the pleasant girl assist me. The next day I come back to pick up my meds hoping the angry young girl would be in a better mood…… she wasn’t. When I approached the counter, this time she didn’t even acknowledge me! She just ignored me and yelled out to Chris to assist me. I wonder if she even realizes her behavior? Perhaps no one has told her, perhaps I should have told her but I was just trying to keep the peace because I was in pain after having surgery and I didn’t want any drama. Plus Chris was just so pleasant, please somebody give him a raise!!! A few minutes later I return to pick up my medication and she says, “Come on up!” as she proceeds to check me out. I couldn’t believe she actually assisted me, I’m thinking because she had no choice, it was just her and Chris. I try to give people the benefit of a doubt, maybe she is the guard dog of the pharmacy. Or maybe she is going through something traumatic at home, but regardless, she needs to learn how to not take it out on her customers. One day she may get into an encounter with a customer who will actually give her back the same energy she puts out (even though I’m sure she can take it) and it will escalate and turn really bad, very quickly for all involved. For me, like I said, I just had surgery, with a big visible scar over my neck, and I’m too weak to argue with anyone (which is probably why she targeted me). At this point in my life, I just want peace.
• DE

  Dennis Espada

  Sep 26, 2025
  5.0
  They were really helpful with my medications and even found more discounts than I knew were available.

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