Planet Fitness

3.9
157 reviews

About

Fitness Center
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
310 Athens Hwy, Loganville, GA
30052, United States

Hours

Reviews

3.9
157 reviews
5 stars
94
4 stars
17
3 stars
14
2 stars
5
1 star
27

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Numerous reviews highlighted issues with the professionalism and behavior of the management, particularly Candice, leading to a negative customer experience.

Cleanliness

While some customers praised the cleanliness of the gym, others reported unsanitary conditions, particularly in the restrooms and locker areas.

Customer Service

Many customers expressed dissatisfaction with the customer service, citing unhelpful and rude staff interactions, particularly at the front desk.

Equipment Quality

Customers appreciated the quality and variety of equipment available, noting that it was well-maintained and functional.

Membership Issues

Several reviews mentioned problems with membership management, including unauthorized cancellations and difficulties in communication with management.
  • JJ
    Jhope
    4 days ago
    5.0
    A big shout out for Anthony. He helped a fellow member who needed assistance with equipment. He was polite and kind. Thank you!!
  • WG
    Walter “Greg Blacks” Gaillard
    Nov 17, 2025
    1.0
    ⭐☆☆☆☆ Be careful with this location. I was denied access to the gym even though my membership payments are fully up to date. After checking in and starting my workout, staff told me I had to leave unless I updated a credit card—something not required anywhere in the membership contract. My payments come out every month on time, yet the manager still flagged my account and blocked me from working out for a policy that doesn’t exist. It was embarrassing and unprofessional. If you value being treated fairly and according to the agreement you signed, be cautious with this gym. This kind of behavior is unacceptable.
  • SW
    Steve Werner
    Nov 11, 2025
    4.0
    Great value, convenient, clean, great customers.
  • SI
    SLB INVESTMENTS
    Oct 28, 2025
    1.0
    Candace the manager has no professionalism and treated us like we were not customers but criminals today. I witnessed it first hand and must say we will not be returning to any Planet Fitness.
  • SB
    Stacy Blackwell
    Oct 28, 2025
    1.0
    Horrible experience with Candace the manager. She cancelled my membership only because I stated I don't want to have a secondary payment on file. I've been a customer since 2016 and I will never join another planet fitness. She cancelled my membership and stated I have to leave the premises because im no longer a member. No Judgement zone. Whata joke. And the owners have no way to contact them

Frequently Asked Questions About Planet Fitness

What is Planet Fitness and what makes it unique?

Planet Fitness is a fitness center with over 2,700 locations, offering a welcoming Judgement Free Zone® and best-in-class equipment for members of all fitness levels to build strength at their own pace.

Where is the Planet Fitness gym located in Loganville, GA?

The Planet Fitness gym in Loganville, GA is located at 310 Athens Hwy, Loganville, GA 30052, USA.