GNC

Reviews

• MD

  Marija Dacosta

  2 days ago
  1.0
  This location was my go to, but recently that has changed. Something is seriously wrong at this store. It used to be welcoming, and the employees I encountered were always congenial. Now, an incident occurred where the on-shift employee locked the entrance doors during business hours and trespassed customers for asking common questions. Instead of offering any clarity or calling in a manager, the minor issue escalated into something nonsensical. Corporate needs to reevaluate staff training at this location.
• BE

  bailey erin

  2 days ago
  1.0
  I’m really disappointed with my experience at this location. No one should feel singled out or judged when they’re just trying to shop. A store environment should feel welcoming to everyone, and this experience was the opposite of that. I hope management takes situations like this seriously and works with their staff on treating all customers with respect and fairness. Because of this experience, I don’t feel comfortable returning and wouldn’t recommend this location unless there are changes made.
• FA

  Fernando Arteaga

  2 days ago
  1.0
  Concerning customer service experience at this location. I visited expected a normal interaction, but the response I received was defensive and unhelpful. Instead of addressing the question or trying to assist, the situation escalated unnecessarily and left me feeling unwelcome as a customer. Customer service should always focus on clear communication and professionalism, especially when someone is simply trying to understand a product, promotion, or make a purchase. Unfortunately, that was not the experience here. I hope management reviews how situations like this are handled so future customers receive a more positive and professional experience.
• FC

  Frosty Cutzz

  2 days ago
  1.0
  Very disappointing experience at this location. I visited to redeem rewards that were about to expire and asked a simple question about what seemed like a promotion displayed at the counter. Instead of receiving helpful assistance, the interaction quickly became defensive and unnecessarily escalated rather than being handled as a routine customer service matter. When I later attempted to speak with management to resolve the issue, I was unable to obtain any manager contact information. The situation could have been addressed easily with basic communication and professionalism. I hope management reviews the customer service practices at this location so future customers receive the level of service expected from the brand.
• RA

  Roberto Arteaga

  2 days ago
  1.0
  One of the worst retail experiences I’ve had. The employee was dressed unprofessionally and immediately became defensive when asked about a promotion that was being denied. Instead of handling the situation professionally, the employee escalated the issue and eventually called the police rather than resolving a simple customer service concern. Customers should not be trespassed for asking questions or holding employees accountable. This situation reflects extremely poor training, lack of professionalism, and weak store leadership. Corporate GNC should seriously investigate how this location is operated.

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