LensCrafters

Reviews

• AP

  Atchara Prabhu

  Apr 1, 2026
  1.0
  Not a great experience with the retail staffs. Had to go in store three times until they helped me place a return. (Which could be avoided if they communicated properly) very disappointing experience. But the Optometrists were great , my eye exam went well with them.
• TP

  Tyrone Phillip

  Apr 1, 2026
  1.0
  I've been a loyal customer with lenscrafter for over 20 years. But this last experience I had was the worst. From purchasing the glasses to picking up my glasses. The staff was very unprofessional and had more attitude than the Jones'. On steroids. While picking up my glasses, they told me that they will send me a text, let me know when my glasses was ready. Arrived after 5 and then was told. I could not receive my glasses because the license eye doctor was gone for the day. Brent, in return, explain to me that it's the law that they could not give glasses out without a licensed eye doctor being in. His voice towards me was nasty.His coworkers were staring at me nastily, and this would be my last time ever doing business at lenscrafters. And for the ones that are reading this lenscrafter customer service in Camp Creek sucks. Will never shop at lens crafters again.
• MA

  Miss Amanda

  Apr 1, 2026
  5.0
  I had a great experience at lens crafters off camp creek!! My Optical specialist was so knowledgeable and helpful. She is the optical specialist with the Prada Glasses SHe is the Goat. She explained my insurance adv me of different lenses and just was very sweet!!! Definately seek her out!!!!!
• TT

  tima thurman

  Mar 24, 2026
  1.0
  I have waited over 3 weeks for glasses which when the frames came they were there no one called or anything now there’s a delay I had to call about . The doctors office side was nice but don’t order through the retail side unprofessional and need more training never will I ever order glasses from here seems like they are not a real LensCrafters
• BR

  Brandee Rankins

  Mar 16, 2026
  1.0
  I had the displeasure of encountering Myla today. Her disposition was unwelcoming as well as unsettling. She displayed behavior that was not customary customer satisfaction as I was attempting to return an overpriced pair of prescriptions I had not received yet. She seemed to be more upset about the return and the policy I wanted to be honored, than how to resolve the concern with upmost customer service. As she clacked her unprofessional nails across the keyboard while processing my return she appeared to be displeased with the manager override to process my request. Very disappointing as my initial visit with Dee was absolutely great! Dee explained everything was helpful and friendly, a total difference from Myla, who definitely needs some corrective action on her customer service.

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