LensCrafters

Reviews

• BR

  Brandee Rankins

  3 days ago
  1.0
  I had the displeasure of encountering Myla today. Her disposition was unwelcoming as well as unsettling. She displayed behavior that was not customary customer satisfaction as I was attempting to return an overpriced pair of prescriptions I had not received yet. She seemed to be more upset about the return and the policy I wanted to be honored, than how to resolve the concern with upmost customer service. As she clacked her unprofessional nails across the keyboard while processing my return she appeared to be displeased with the manager override to process my request. Very disappointing as my initial visit with Dee was absolutely great! Dee explained everything was helpful and friendly, a total difference from Myla, who definitely needs some corrective action on her customer service.
• AG

  Anne Gee

  Mar 10, 2026
  5.0
  Autumn is great!!! She helped me through the entire process of selecting frames. Autumn went through the pricing with insurance and what I have to pay out of pocket. Autumn is the best.
• SJ

  shakra johnson

  Mar 6, 2026
  5.0
  Ms. Autumn was the best help, she helped me with pricing and picking out my frames she went over my insurance with me she was very helpful and sweet. If i could give her a 10/10 i would . I highly recommend her always
• BT

  Brittany T

  Mar 4, 2026
  1.0
  Today I got a call to pickup contact lenses at 5:00 pm that were special ordered that took 4 weeks to get here. I asked the female that called what is the latest I can pick them up and she said 7 pm. I get here at 5:30 and the female with glasses and 2 puffs as a hairdo said I could not pick up because the latest is 5 pm. The inconvenience i suffered trying to get here was very traumatic and I left work early. I asked to speak to manager and female stated there is no manager and everyone left at 5 pm. Not to mention there was another female there. I know I have pickup up glasses there after 5 before so I was very confused as to why I couldn't get them this time. This was my 3rd year coming to this location and my last. I definitely won't return after I pickup mu daughter's glasses when they arrive. Very poor customer service!!
• MH

  Marie Huger

  Feb 28, 2026
  5.0
  Two of the absolute best customer service experiences I’ve ever had. I visited this location 2 weeks before I made my purchase and I was greeted with a smile and very detailed communication. Upon my return, I was greeted immediately upon entry by Darriane and she walked me through ordering my glasses, step by step. Grateful to have this breath of fresh air in our community. I wish I could give this location 10 stars.

Frequently Asked Questions About LensCrafters