Staff Friendliness
While many customers praised the staff for being friendly and helpful, there were notable complaints about rudeness from some employees, particularly at the front desk.
Cleanliness
The gym is generally reported as clean, but there are multiple mentions of issues with locker room cleanliness and unpleasant odors.
Equipment Availability
Customers frequently noted that equipment is often broken or inoperable, leading to frustration with wait times for machines.
Customer Service Issues
Several reviews highlighted significant problems with customer service, particularly regarding membership cancellations and communication.
Atmosphere and Community
The gym is described as having a positive atmosphere with a welcoming community, although overcrowding during peak hours was a common concern.