Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
825 reviews
5 stars
743
4 stars
16
3 stars8
2 stars8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Liana received overwhelming praise for her exceptional customer service, being described as kind, attentive, and professional.
Staff Knowledge
Customers highlighted the staff's expertise and ability to assist with selecting the right glasses and understanding prescriptions.
Positive Atmosphere
The store was noted for its welcoming and friendly environment, contributing to a pleasant shopping experience.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding service quality and management interactions.
- SWShakina WilliamsNov 15, 20255.0Sean was patient knowledgeable and very personable! Dee was the icing on the cake! Both team were a joy to work with during this time where customer service and pleasantry is non existent
- AWAyanna WilliamsNov 15, 20251.0Had a terrible experience at this location today. Came in to return a pair of glasses I purchased and the sales associate asked the manager Rex to assist me with the return and he looked at me and threw his hands up and said something to him and walked off to do an adjustment for the “others “ and let the sales associate Sean assist. I have purchased 3 pair of glasses there in a 2 year span and to be treated like that was really appalling. I’ll be going to another location where EVERYONE no matter the skin color is treated fairly!
- JAJackie AmdersonNov 4, 20251.0Terrible experience with Christin! I’ve never met someone as rude and unprofessional as Christin — her attitude was completely unnecessary and downright nasty. The way she speaks to people is unbelievable and makes the entire experience unpleasant. Thankfully, not everyone there is like her. Liana and Rex are absolutely wonderful — they’re polite, patient, and truly care about customers. If it weren’t for them, I’d never come back. Christin seriously needs to learn how to treat people with basic respect.
- CDCelestina DittmerNov 4, 20255.0Liana helped me at Lens Crafters and she was very professional and kind. I’m so glad she was available when i came in. I really appreciated her help and look forward to returning!
- VGVin GutNov 1, 20255.0She was so kind, thoughtful, and helpful!! My wife and I had a great experience. She went above and beyond to ensure we had all the support and information we needed. I got a great pair of glasses ordered.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams does LensCrafters offer at the Douglasville Arbor Place Mall location?
LensCrafters offers comprehensive eye exams using the latest vision technology to assess both vision and eye health.
Which designer eyewear brands can I find at LensCrafters in Douglasville?
You can find a wide range of designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
Does LensCrafters accept vision insurance plans? If so, which ones?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health and others. All prescriptions are welcome.
What payment methods are accepted at the LensCrafters Douglasville location?
Payment options include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What are the operating hours of LensCrafters at 1270 Arbor Place Mall?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 12:00 PM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters in Douglasville?
Yes, you can schedule your eye exam online via LensCrafters' appointment link for the Douglasville location.
Does LensCrafters provide in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup services for your convenience.
What nearby dining options can I explore when visiting LensCrafters at Arbor Place Mall?
Nearby dining options include Basil Thai Kitchen, Dairy Queen, Taco Bell, Charleys Philly Steaks, Market Deli, and Smoothie Shack for a variety of cuisines and quick meals.
What shopping opportunities are available near LensCrafters at Arbor Place Mall?
You can explore several nearby shops including Arbor Place mall itself, Forever 21, Niche Boutique, Earthbound Trading Co, and Mall of Douglasville for clothing, gifts, and accessories.
Are there other eyewear and eye care providers near LensCrafters in Douglasville?
Yes, Visionworks is a nearby optometrist and eyewear provider where you can compare options or seek additional eye care services.