Kroger Pharmacy

Reviews

• NH

  Nicole Hollingsworth

  Nov 25, 2025
  1.0
  I’m writing because I’m frustrated with the ongoing issue at your pharmacy drive-through. The posted pharmacy hours are 8 AM to 8 PM, yet the drive-through window is consistently closed during those times. It defeats the purpose of having a drive-through if customers can’t rely on it being open, especially when many of us depend on it for convenience, accessibility, and quick service. It’s frustrating to have to park, come inside, and wait in line when the drive-through should be available during all operating hours. Can you please clarify why the window is rarely open and whether this can be addressed?
• KR

  Krystal Rutherford

  Nov 24, 2025
  1.0
  The person who answers the phone for the pharmacy is extremely rude ! She cut me off mid sentence and then when I asked my question she answered so fast that I couldn’t hear her so I responded and asked her “so is the rx covered or do we need to send an alternative” she then began talking to me like you speak to a child when they are not understanding what you are saying and being very rude. Extremely unprofessional and the staff needs to be taught how to speak to people. No wonder so many people who use this pharmacy are confused when yall have staff like this running it.
• NM

  Nelly McCoy

  Nov 8, 2025
  3.0
  I've had 5 Star visits here and I've had 1 star visits here. It all depends on who's working and that's because if you get Kayla she's the rudest everyone else is so nice and respectful. I moved from Publix pharmacy to earn fuel points, but I almost wish I hadn't. They can take days to a week on some of my prescriptions to get in inventory. I had a pain medication sent in after surgery and their system put it for next day. When I called asking why it was taking so long to fill they explained why and then said they would have it done in an hour. Thankfully right before they closed for the day. I'm on the fence if I'm transferring back to Publix, because I don't think the attitude and wait are worth the fuel points. I am thankful for those who are nice and I do like their app
• DL

  daniel Lindsey

  Mar 15, 2022
  1.0
  Appalling customer service, they never let you know if there is an issue filling prescriptions "waiting for clairty" and contacts neither the doctor the patient. Have to call to check on your prescription, they tell you an hour you get there and they dont have it in stock.These people are completely useless.
• NS

  Nicholas Sharpton

  Jun 19, 2018
  1.0
  This pharmacy sucks! Waited over an hour to get told they won’t fill my medication. No legitimate reason was offered, they had it in stock, they just refused. Medically retired Army Veteran, that is denied medication. 100% legitimate prescription. It felt a lot like discrimination based on the medication. I was profiled based on the name of the medication. According to the Americans with Disabilities Act (ADA) this is a violation of my rights. Not only that but what the pharmacist did, denying to fill my medication, in the way it was done it was as if they were “practicing” medicine. Which a pharmacist can NOT do. They are not a licensed medical doctor. This one wasn’t at least, I know of some pharmacists that are also MD’s. So now not only will the pharmacist, assistant pharmacist and store will be reported to the ADA for violating my rights. The pharmacist is also going to be reported the the Medical Board of GA for practicing medicine without a valid license, which by the way is a felony. It can result in very large fines, a long prison sentence and also revocation of pharmacist license. It can be any or all three in any combination. There is also a few other places I could report them for this, but those are the two big ones. This is not the only one in my area that did this. I have a list of nearly 20 local pharmacies that denied filling my legal prescription. These will all be reported to the ADA as well. This just adds fuel to the fire of the class action suit that is trying to get up and running. This law suit is against multiple big chain pharmacies. It is all public record. Look up and article called “When legitimate prescriptions are illegally denied.” It is written by an MD that is also a pharmacist. He is the advocate for reporting incidents like this one. This is not about Kroger pharmacies, you may also want to have a look at Walgreens internal “Responsible Dispensing Practice.” This document was never supposed to be made public, but a former Walgreens pharmacist that felt the policy was unjust leaked it. It happened in Illinois, but the policy is company and nationwide. Some of the so called “Red Flag” identifiers they check for will blow your mind. Remember, this is a form that the pharmacist filled out about you, without your knowledge or approval. It opened my eyes to the way big corps operate sometimes. But I digress. Back to the review for this Kroger Pharmacy, that has been reported to the ADA, before this post was edited. This place needs a little compassion, and more intelligent employees. WORST PHARMACY IN METRO ATLANTA AREA PERIOD! Don’t even waste your time.

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