Business Details
About
OptometryEye Care CenterLensCrafters OD
Arbor Place Eye Care is the local eye doctor to see for all of your eye care needs in Douglasville, GA. As your local Douglasville optometrist, Arbor Place Eye Care can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 1270 Arbor Place Mall Douglasville, GA 30135 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,276 reviews
5 stars
1,152
4 stars
44
3 stars14
2 stars16
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Sherita and Dr. Thomas, received high praise for their friendliness, attentiveness, and professionalism.
Efficiency
Many customers noted the quick and efficient service, with appointments starting on time and minimal waiting.
Mixed Experiences
While most reviews were positive, some customers reported long wait times and dissatisfaction with specific service aspects.
Cleanliness and Environment
The office was described as clean and welcoming, contributing to a pleasant experience for visitors.
- CJCarlene Jackson4 days ago5.0Arbor Place Eye Care staff were very professional. They greeted me as I walked in, and escorted me to the offices as I took my eye examination. I would recommend anyone to go there for their eyes to get examined or to purchase eye glasses.
- AHAshley Hines4 days ago5.0Sherita is absolutely amazing, kind and very efficient!!! 10 out of 10 service!!! Ki at the front desk is such a wonderful spirit, kind and informative. Dr Cotter is phenomenal! She took her time listened and took amazing care during my appointment. 10 out of 10 recommend LensCrafter for all of your eye needs!!!
- TBThat's Craig Bell5 days ago5.0I had an outstanding experience at Arbor Place Eye Care, and much of that is thanks to Sherita. From the moment I walked in, she was warm, welcoming, and genuinely attentive. Her bright personality immediately puts you at ease, and her customer service is truly next level. Sherita was knowledgeable, patient, and proactive every step of the way. She anticipated questions before I even asked them and handled everything with professionalism and care. You can tell she takes real pride in her work and in making sure patients feel seen, heard, and valued. Employees like Sherita are the heartbeat of a great practice. She is absolutely someone who should be recognized and promoted. Arbor Place Eye Care is lucky to have her—and patients are better for it.
- MVMicaela Varlack5 days ago4.0Excellent service, quick and speedy, prices for contacts were extremely high, glasses were super affordable. Extremely nice office and employees. Very informative of eye care and over health as it connects to overall eye care. Hate that there’s no other entry into the office outside of the mall. My appointment was at 10 and I had to wait until 10:30 for the mall doors to open for me to get in.
- SMShawn MorvayDec 29, 20251.0Horrible service. They expect you to wait an hour after your appointment before they take you back for the testing and then wait again to see the doctor. I made my appointment several days in advance and received a call where they asked me to come in for an earlier appointment and then proceeded to make me sit and wait. Why even offer appointments if you aren't going to come close to honoring them. Bad staff, bad service. Do not go here.
Frequently Asked Questions About Arbor Place Eye Care
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What is involved in an eye exam?
An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
Why should I get an eye exam at Arbor Place Eye Care?
An annual eye exam detects not only vision issues but also eye health and general health problems such as diabetes and high blood pressure early, allowing timely treatment. Schedule your annual exam today.
What happens during a comprehensive eye exam?
A series of simple yet comprehensive tests are conducted to assess vision and eye health. Results are discussed to determine the right prescription for you.
Is a contact lens exam different from a regular eye exam?
Yes, a contact lens fitting involves additional detailed measurements to find the right lenses and comes with an extra fee. A comprehensive eye exam checks if your eyes are healthy enough for contacts.
Where is Arbor Place Eye Care located?
Arbor Place Eye Care is located at 1270 Arbor Place Mall, Douglasville, GA 30135 inside the Arbor Place Mall.
What are the operating hours of Arbor Place Eye Care?
Open Monday to Friday from 10:00 AM to 6:30 PM, Saturday 10:00 AM to 5:30 PM, and Sunday 12:00 PM to 6:00 PM.
What payment options does Arbor Place Eye Care accept?
They accept American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Arbor Place Eye Care accessible for wheelchair users?
Yes, the facility has a wheelchair-accessible entrance.
What nearby stores can I visit before or after my eye exam at Arbor Place Mall?
You can shop at nearby stores like Shoe Dept., Lids (hat and fashion accessories), Torrid women's clothing, and LensCrafters eyewear store, all within Arbor Place Mall.
Are there places to grab a coffee or a snack near Arbor Place Eye Care?
Yes, Starbucks coffee shop, Orange Julius and Lula's Chill Factory ice cream shops, and Sbarro Italian restaurant are nearby for a quick refreshment.
How can the nearby transportation options help me get to Arbor Place Eye Care?
Although transportation specifics are not listed, Arbor Place Mall is a prominent location likely served by local transit, making it easy to reach the eye care center along with other shops like Macy's, Old Navy, and Kids Foot Locker.