Onelife Fitness - Windermere Gym

4.1
363 reviews

About

GymSaunaYoga StudioNutritionistTanning SalonPersonal TrainerFitness Classes
At Onelife Fitness we pride ourselves on providing the Ultimate Fitness Experience to every member every time they come through our doors, and with that goal in mind we've built the nicest health clubs in the industry. Whether you are brand new to fitness or are training for your next triathlon, Onelife Fitness offers the facilities and support you need to achieve the goals you want!

Details

  • Wheelchair accessible entranceAvailable

Location

Onelife Fitness - Windermere Gym
3775 Windermere Pkwy, Cumming, GA
30041, United States

Hours

Reviews

4.1
363 reviews
5 stars
266
4 stars
15
3 stars
10
2 stars
14
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the staff's friendliness and helpfulness, while others report negative experiences, particularly with front desk interactions.

Cleanliness

The gym is generally noted for its cleanliness, with many reviews highlighting the constant cleaning efforts by staff.

Equipment Quality

Several customers expressed dissatisfaction with the quality and maintenance of gym equipment, citing broken machines and inadequate availability.

Personal Training

Personal trainers, especially Miles and Kristie, received high praise for their knowledge, support, and ability to tailor workouts to individual needs.

Kids Club

The Kids Club is frequently mentioned positively, with many parents appreciating the friendly and attentive staff, making it a highlight for families.
  • DD
    David
    3 days ago
    3.0
    Staff is friendly and give variety of classes. Often the gym is well organized. It could use a continue update on equipment though. That’s probably the biggest draw back in my opinion given the price you pay, as I’m not someone who attends the classes.
  • NQ
    Nataly Quinteros
    Jan 5, 2026
    1.0
    This gym is absolutely terrible when it comes to canceling memberships. I sent my 30-day notice of cancellation in May, clearly stating I wanted to cancel. I was told that because my contract wasn’t over yet, there would be a $56 cancellation fee, which I was completely fine with paying. However, instead of canceling my membership, they continued charging me every single month for the regular monthly membership. I genuinely believed it was finally canceled, only to be charged AGAIN for January. Keep in mind, I canceled in May. At this point, I’ve paid over $200 for a gym I am not using. What makes this even more frustrating is that I never even used the gym. I canceled just a couple of weeks after signing up because it wasn’t a good fit. There is no direct member services phone number, responses take days, and there is no clear way to dispute charges. Communication is extremely poor and exhausting. This feels misleading and unfair. DO NOT JOIN THIS GYM if you are unsure or think you may need to cancel. Canceling should not be this difficult or costly.
  • CG
    Cecilia Green
    Dec 11, 2025
    2.0
    They are quick and easy to sign you up in the club, but when you try to cancel your membership, you have to go back and forth for more than 3 weeks to get them to cancel. The reason why I’m canceling is the quality of their machines and quite a bit is broken. There is nicer gyms in the area with better equipment for around the same price. I am extremely disappointed on how hard it is to cancel, FYI you can’t just go into the gym and put your 30 day notice in. Still trying to cancel through the generic customer relations email.
  • SJ
    Steve Jenkins
    Dec 8, 2025
    4.0
    Really well run gym, and great people working in there. The only downside is new sauna temperature is just infuriating. 20 degrees less than it was before.
  • MJ
    Mitchell J
    Oct 21, 2025
    5.0
    One Life Windermere is a great place to workout. They have added multiple cable racks, a separate leg area, a huge green space, etc. All of these additions have actually made the gym more spacious and easier to workout in, even during crowded hours. Great place to workout for young and older people. Their staff is very friendly and helpful. The Kids area is also very nice. All the staff that watch the kiddos are very friendly and nice. The front desk staff is great and they keep the place very clean. There is someone constantly cleaning the floors, dusting the machines, etc.