Customer Service
Feedback on customer service is mixed, with some praising the staff's friendliness and helpfulness, while others report negative experiences, particularly with front desk interactions.
Cleanliness
The gym is generally noted for its cleanliness, with many reviews highlighting the constant cleaning efforts by staff.
Equipment Quality
Several customers expressed dissatisfaction with the quality and maintenance of gym equipment, citing broken machines and inadequate availability.
Personal Training
Personal trainers, especially Miles and Kristie, received high praise for their knowledge, support, and ability to tailor workouts to individual needs.
Kids Club
The Kids Club is frequently mentioned positively, with many parents appreciating the friendly and attentive staff, making it a highlight for families.