Club Pilates

Reviews

• NS

  Nikita Saharia

  4 days ago
  1.0
  I hate to post another review, but today’s experience pushed me to do so. I arrived just two minutes late to class after driving all the way from home, and the front desk manager, Molly, refused to let me enter. There was absolutely no flexibility or understanding. Being turned away over just two minutes after making the effort to drive there felt unreasonable and extremely frustrating. Unfortunately, this isn’t the first frustrating experience I’ve had at this Club Pilates location. While the instructors themselves are decent and good at what they do, the management and policies are a total nightmare. The manager at the front desk, Molly, is completely non-cooperative and unhelpful. It feels like no matter what situation you’re in, the team refuses to make any reasonable accommodations. Their cancellation and no-show policies are unbelievably strict. Even in emergencies, they won’t adjust charges. It’s $25 every single time for any cancellation or no-show. The only “flexibility” they offer is a one-time refund, but after that you’re stuck. Sometimes charges even appear without clear warning, which is incredibly frustrating. If you value good customer service or even basic understanding for unexpected circumstances, this location is a huge disappointment. The policies are rigid to the point of being absurd, and the front desk staff only make the experience worse. Overall, a very frustrating experience.
• AH

  Ann H

  5 days ago
  5.0
  Another amazing, and challenging class club PilatesNorth Cumming GA! Such fantastic instructors & I love the results from taking the classes!! Ann
• KK

  Kelley Kandell

  5 days ago
  5.0
  Thoroughly love the environment of this studio! Very friendly, helpful and inclusive. Not snooty or cliche. Not about what the latest pilates look you are sporting or being in competition with one another. It's all about movement, feeling your best and being supported by other amazing women! It's a very special place.
• BS

  B Smith

  5 days ago
  5.0
  Love Club Pilates! The instructors are so knowledgable and they offer different kinds of classes all reformer based (stretching, cardio, trx, control (little bit of barre in it), hiit format, and classic reformer!)
• JB

  Jaclyn Barnum

  6 days ago
  1.0
  I really wish I could give the studio as a whole a better rating. Outside of the instructors (who are wonderful) this studio as a whole is not run well. I've been a member since this location opened and overall I'm so disappointed. They have over sold memberships and you literally can't get into classes. Their only solution is go up in membership (more money) or join the wait list. However, I have spent weeks on the wait list and I am lucky to get into one class a month. The sad part is I have voiced this concern several times through email, text and in person and they don't care. It's a money game for them. The front desk staff in the evening is also super petty and passive aggressive. She sits on her phone the entire time and doesn't even greet you. Horrible customer service. Ten out of ten do not recommend this studio.

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