Piedmont Primary Care at Eastside Crossing

Reviews

• DG

  Debra Glover

  Feb 5, 2026
  5.0
  I was very satisfied
• JK

  Judy Keo

  Feb 2, 2026
  1.0
  I want to share my husband’s recent and very disappointing experience at Piedmont Care at Eastside, so other patients can be aware and double-check their appointments before coming here. My husband was turned away for being "late", even though he arrived on time and had proof of his confirmed appointment time. He received a text message beforehand asking him to confirm his appointment. He also received a phone call stating that he should only arrive 15 minutes early if his paperwork was not completed. He completed all paperwork in advance, exactly as instructed. On the day of the appointment, he arrived at 11:10 AM for his 11:15 AM appointment, checked in, and was told he was late. The two front desk staff members who assisted him were rude and dismissive from the start. When he showed them the confirmation message with the correct time, they told him it was “not right” instead of trying to resolve the issue or show any empathy for the situation. What made this even more frustrating is that he took the day off work specifically for this appointment. Afterward, I called Piedmont myself and spoke with Sherry in Scheduling. She confirmed what my husband had already told me, the system showed he checked in at 10:45 AM, and that Tammy Williams canceled his appointment at 11:12 AM, three minutes before his actual appointment time of 11:15 AM. This is unacceptable. Patients often wait patiently when doctors run behind schedule, yet when we arrive on time, we can be punished for it? Respect should go both ways. To make matters worse (or better, depending on the perspective), my husband then went to the Piedmont Primary Care office on Newton Drive. The front desk staff there reviewed and confirmed he did everything right and was, in fact, on time. They even disagreed with how the Eastside office handled the situation. Piedmont, do better. Please be more considerate of your patients’ time and ensure your staff treats patients with professionalism and respect. To other patients: double-check your appointment times and keep your confirmation messages. This experience shows that even when you follow all instructions, mistakes on the clinic’s end may still impact your care.
• TT

  Taylor

  Jan 21, 2026
  1.0
  I'll start this my saying I completed a lot of the online check in ahead of time including several medical history forms until it asked me to pay so I thought that was the only thing left and I would just pay at the office instead of entering in my card info. I was denied care because one of the ladies at the front made me finish signing the forms online and update my medications list and all the other stuff I didn't realize I still had to do. Also, they wouldn't let me pay there, I had to pay online. They told me I took too long doing all of this even though I was there before my appointment time and told me to reschedule. That apparently was my NP messaging her that. If they had given me paper forms, this wouldn't have been a problem. JUST A WARNING IF YOU DON'T HAVE THE ONLINE CHECK IN DONE BEFORE YOU WALK IN THE DOOR, THEY WILL NOT SEE YOU.
• PH

  PAMELA Hill

  Jan 17, 2026
  5.0
  I've found this location to be very efficient. Im speaking about the primary care location, not the emergency room. No long wait times and Dr. Biazar is really kind, sweet and professional. I would recommend this location.
• TF

  The Fords

  Jan 16, 2026
  5.0
  I enjoy the positive and knowledgeable conversations with Doctor Ibeh. She attentively listens and answers my questions with input on how to reach my goals and objectives. I feel so much healthier with a strive to further improve my health with diabetes and senior medical awareness. Thanks Dr. Ibeh, I trust you with my health!