Kroger Pharmacy

Reviews

• MM

  Monique

  Mar 22, 2026
  1.0
  Krogers pick up groceries is ridiculous in Covington on Hyw 278. There are about 8 parking designated spots to pickup on line ordered groceries, I circled around about 4 time to get a parking spot, out of the 8 vehicles parked there, only 2 vehicles were picking up groceries, 5 were parked with no personnel in them. As I was circling I stopped behind one of the parked vehicle in a designated pickup grocery spot with personnel, I got out my vehicle knocked on her window and asked her "are you picking up groceries" her response " no I just waitng to pick up someone who went in to shop, but I can move". I then said "I have been circling to find a spot because I have to pickup groceries from an on line order. She said I can move, I said okay, she said I can move over into the other spot, which was not a designated spot for grocery pick up. Now, it was hottttttt outside, pollen heavily blowing every where and I have circled so many times to get a pickup spot for groceries and you can now move over, at this time I was "HOT". I then got back into my vehicle waited until she moves so I can get that designated parking spot for what I was there for. I mean all those other parked and left vehicles were all using a pickup grocery space that others cannot use. Now if a person with a disability or elderly or whom ever come to get there pickup groceries they now have to wait or circle around until whom ever get back to there vehicles. Very inconsiderate and shameful to those people who were parked there. That needs to be regulated some how so that those designated pickup parking spots are used appropriately. Im sure this is not the first time this has happened. I choose to pickup my online groceries order between 1-2 pm, did not get a message saying they were ready, i just happen to go back and look in the app and it said my order was ready for pickup up. The employee who brought my groceries out said; this type of apple you ordered was not available so it was substituted for this other type, is that okay. I told him no, I don't want that other type of apple, he said okay, i will take it of and you won't be charged for them. I said to him, dont they send a message out to customers asking weather or not it's okay to substitute any part of you order if said item is not available. He then said, they have been telling managers that customers are complaining about those problems and nothing has been done.
• JC

  Julie Cyphers

  May 12, 2021
  1.0
  Staff is SO RUDE. They are slow and don't seem to really care how long the line is. Medication called in two days before still not ready when picking up. I think they need a new staff and pharmacist!
• DS

  Debbie Seabolt

  Sep 23, 2020
  1.0
  Outside took forever and I have used Kroger gift cards may times at this location but the lady today refused to take it!

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