Piedmont Rockdale Emergency Room

Reviews

• AH

  Alexcia Hunter

  Apr 6, 2026
  2.0
  I’ve always preferred coming to Rockdale Piedmont because it’s my local hospital, but over the years I’ve noticed a significant decline in cleanliness. Last night, I came in because I wasn’t feeling well and had to use the restroom in the lobby. One stall had someone’s gown and surgery pants left behind, and another stall had blood around the toilet and was not flushed. I ended up waiting to use a restroom in the back, which was slightly better but still not up to standard. Overall, the efficiency of care is always good, I’ve never had to wait an excessive amount of time to be seen. However, this experience was very concerning, especially in a healthcare setting where cleanliness is so important.
• BB

  Bee

  Apr 2, 2026
  1.0
  Horrible visit,the nurses are rude and unhappy.They don't have a good system. I was getting blood work and they called me for my room.The lab tech didn't bring me to room.She put me back in the waiting area.I asked several times about the room.They just ignored me. I needed a restroom ,A nurse wheeled me to the bathroom. I come back they say oh they called you for your room.They will come back out to get you.I sat in waiting area of ER for 7hrs in agony pain .Missed my room 3times due to there error. I still didn't get seen.I left and went to another hospital There tracking system need to be better and they need to train there staff including the charge nurse to be better with patients. I called patient experience and wrote the CEO a letter.This was so unacceptable and a disgrace. Forgot to mention when I arrived there was 1 person in ER waiting.I watched at least 15 people came after me went into the back to be treated not the fast track part.
• SY

  Sharnel Young

  Mar 31, 2026
  1.0
  Dangerous Delays in Emergency Cardiac Care I arrived by ambulance to Piedmont Rockdale ER on March 30, 2026, with chest pain (6-7/10 severity) and shortness of breath. What followed was one of the worst healthcare experiences of my life. The Timeline: ∙ 30-40 min wait just to be triaged (despite ambulance arrival with cardiac symptoms) ∙ NP examined me, documented chest pain, and said they’d order: COVID swab, labs, chest X-ray, and breathing treatment ∙ Received swab only, then sent to waiting room for 2+ hours ∙ After 2 hours of waiting with chest pain, we asked the desk about the delay ∙ They discovered NONE of my other orders had been entered in the system ∙ Once we inquired, everything was rushed through in 15-20 minutes ∙ 3+ hours into visit: still no doctor, no one discussed my results ∙ Only learned my results through MyChart and physician friends - NOT from ER staff Why This is Unacceptable: Chest pain + shortness of breath = potential heart attack. I should have had immediate EKG, monitoring, and physician evaluation. Instead, I sat unmonitored in a waiting room for hours because of order entry failures and lack of follow-through. If I had been having an actual heart attack, this delay could have been fatal. The breakdown in care coordination, complete absence of physician contact, and zero communication about results represents dangerous, substandard emergency care. I only received proper workup because I had to advocate for myself. What happens to patients who don’t know to ask? Who can’t navigate MyChart? Who don’t have physician friends to interpret results? Thankfully, my tests ruled out cardiac emergency (negative troponin, normal BNP, clear chest X-ray, normal labs). But I learned this from my own chart review - not from any ER provider communicating with me. Piedmont Rockdale ER needs urgent review of triage protocols, order management systems, and communication standards. Coming by ambulance with chest pain should not result in sitting forgotten in a waiting room. I cannot recommend this ER for emergency cardiac care based on this experience.
• MM

  Marquis Mack

  Mar 27, 2026
  3.0
  I came in for pain in middle lower back. X ray and to shots was about what I expected and was told. After sitting there another hour called back up for blood pressure check and the told about CT SCAN. Which was not told to me earlier. Stop coming up with extra ways to make people's bills larger for a simple visit insurance dont cover much and all extra last min test cost more for the patient. And that will raise there blood pressure and put them in the hospital. Last but not least the doctors can do better at communication with patients. I do see it getting a lil better from last visit.
• NC

  Noelle Cosby

  Mar 11, 2026
  2.0
  I visited the ER at Piedmont Rockdale Hospital after arriving with blood pressure of 203/96. I was taken back quickly for triage and testing, but instead of being placed in a room I was sent back to the waiting area and remained there from 10:30 p.m. until 4:00 a.m. while my blood pressure stayed extremely high. I understand emergency rooms must prioritize the most critical cases. However, waiting more than five hours with blood pressure over 200 and no medical intervention to stabilize it raises serious concerns about patient safety and ER triage protocols. Staff did occasionally check my blood pressure in the waiting room, but no medication or treatment was offered during that time. While waiting for my labs, I overheard a conversation between what appeared to be a newer staff member and a more experienced one where the response to a patient situation was, “Just get them stable and then put them back in the waiting room, I do it all the time.” Hearing that kind of casual attitude toward patient care was extremely unsettling, especially while sitting there with dangerously high blood pressure myself. It also reflected a level of carelessness in communication, as staff seemed unconcerned about patients overhearing these conversations. When I was finally brought back, it was to a triage room where conversations from neighboring patients could clearly be heard. At one point I could hear an entire doctor visit next door through a loud interpreter video call. It was obvious that anything I shared with my doctor could also be overheard. This raised serious concerns about patient privacy and potential HIPAA violations. My interaction with Dr. Phillips also felt rushed and dismissive. When reviewing my labs she commented that “there was nothing emergency here,” even though blood pressure over 200 is extremely concerning to a patient experiencing it. I asked several questions about the medications she wanted to give me and prescribe because I rarely take medication and prefer to understand what I’m being given. Unfortunately, my questions seemed to be met with visible frustration. Dr. Phillips also brought two adult men into the room to take notes, which was briefly explained but still felt unusual and uncomfortable during an already stressful situation. The only reason this is not a one-star review is because the waiting area appeared cleaner than in past visits and the front staff were generally kind. However, the overall experience — waiting hours with severely elevated blood pressure, concerning staff conversations, privacy issues, and dismissive bedside manner, shows there is still significant room for improvement. To add to the frustration, my prescription was sent to the wrong pharmacy without confirming with me, which resulted in me paying out of pocket because my insurance had changed. Patients deserve timely care, privacy, and respectful communication, especially when presenting with potentially dangerous symptoms. Given the concerns around patient safety, privacy, and potential HIPAA violations, I sincerely hope this experience is reviewed by hospital leadership so improvements can be made for future patients.