Kroger Pharmacy

Reviews

• VI

  vicky ireland

  Jun 23, 2024
  1.0
  Just parted ways with Publix pharmacy for price gouging. The last year my 3 maintenance meds has jumped from $20+ to $60+ since March. But now it's June and they wanted to charge $240.43 for just my thyroid med. So my doctor made some calls and found it at KROGER for $11. so I immediately had all 3 prescriptions transferred to Kroger the same day on Friday as a new customer. Spoke with a tech (female) at 11:04am on Friday confirming all my info. Spoke to a different tech ( male) at 5:44pm on Friday, to be told my scripts wouldn't be ready til Saturday at noon. Since I work til 6pm, he said they're open til 8pm. So yesterday (Saturday) I arrived at 6:30pm to find that they actually closed at 6pm. By this point I felt like I had an elephant sitting on my chest & a severe headache being out of my meds since Thursday night. So this morning I called as soon as they opened, only ti have a (female) which I learned shortly was the pharmacy manager that put me on hold & then continued to let the phone ring for 36 minutes and 38 seconds while I got dressed and drove up to the pharmacy.. with the phone in hand still ringing the entire time. Spoke with customer service , who also called store mgr up to speak with me, who apologized and confirmed the female in the pharmacy was the Mgr that left me on hold with the phone ringing back for for 36 mins and 38 secs. Why would any company or mgr allow such poor customer service to go on in their establishment? If your departments are struggling this bad, then hire more help. Communication with customers should always be #1 priority, not ignoring them for over 30 minutes. And even when I made my way over to the pharmacy, a young man retrieved my meds for me and my phone was still ringing for to them and I pointed out the time and how long I had been put on hold with the phone continuously ringing back and he could only apologize. As for the pharmacy mgr, no response...SERIOUSLY FOLKS YOU NEED TO DO BETTER!!! GOOD CUSTOMER SERVICE GOES ALONG WAY, AND YOU ALL HAVE FAILED TREMENDOUSLY!!
• GV

  gary vevang

  Feb 25, 2024
  5.0
  Very professional.
• JB

  Jackie Boldt

  Dec 13, 2021
  1.0
  They don't answer the phone. I have a prescription I need for my heart, nitroglycerine patches, and I told them I needed a refill. Without even looking to see if they have it, they said I couldn't get it for three days because they were so backed up. What? I need this to function. I have used Kroger pharmacies forever, and they have all been great. This one sucks.
• BM

  BJ Machic

  Jan 2, 2019
  5.0
  I LOVE this pharmacy. Employees are mostly pleasant and attentive. Sometimes they are a bit slow, BUT that is because employees always go above and beyond required duties. It's better to have things done right and feel cared for as a person, than to be rushed out and treated like you don't matter. Currently this is my pharmacy of choice. Keep it up guys!
• AC

  Anntanise Clemons

  Feb 2, 2018
  1.0
  Always have to order meds. When they see they're low on the meds why not order it then!!!

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