Planet Fitness

4.5
709 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
5596 Milgen Rd, Columbus, GA
31907, United States

Hours

Reviews

4.5
709 reviews
5 stars
532
4 stars
90
3 stars
26
2 stars
12
1 star
49

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for being clean and well-maintained, although some reported issues with specific facilities like water fountains and showers.

Staff Attitude

The staff received mixed reviews; while many customers appreciated their friendliness and helpfulness, others reported unprofessional behavior from certain employees.

Equipment Issues

Several reviews highlighted problems with broken or outdated equipment, with some customers expressing frustration over the time taken to repair machines.

Atmosphere

The gym's atmosphere was described as welcoming and friendly by many, though some customers felt uncomfortable due to the behavior of other gym-goers.

Membership Experience

There were complaints about difficulties in canceling memberships and issues with billing, leading to frustration among some customers.
  • AB
    Adrienne Berber
    Oct 24, 2025
    5.0
    Clean environment nice and helpful employees
  • AL
    Ashley Long
    Sep 24, 2025
    5.0
    My go 2 gym I wouldn't change love the new Machines and how the staff clean and sanitize , the tanning bed is always clean everyone is super nice when you walk in !!
  • SS
    Sara Settles
    Aug 31, 2025
    1.0
    I finally cancelled my membership. Every machine I attempted to use today was broken. I have also witnessed staff members inappropriately touching each other. This happened the same day I was sent an email about rating my experience. I happened to leave an honest review at that point about the nice staff members and quality of the gym, while also mentioning the inappropriate behavior I witnessed. Nothing I said was rude, but like previously mentioned, just an honest review. Then I was informed by a staff member that the notes on my profile had “hug police” added to them. After speaking to the manager, I thought all was well, though I was extremely angry and felt beyond disrespected. First of all, why was it anyone’s business what I said? Should that not have been anonymous? Now the individuals who work there know my personal information and obviously have some vendetta against me. This is beyond unprofessional. My final straw was today when I went to workout (despite having to deal with all of this), and every machine I went to use was broken! Then above all of this, I was getting off the treadmill and instead of it gradually going down like normal since I walk at an incline, it slammed against the ground. I could have gotten hurt and I’m sure someone else will get hurt. Still, I let this go and went on my merry way until I realized my annual fee was coming up. I asked the individual at the desk if it would come out September 1st and he rolled his eyes and basically told me that it depended on when I signed up. I told him that it had been over a year, and he didn’t bother to look at my account or anything. I went straight to crunch at this point and signed up there. I cancelled my membership online and called this location to make sure that I would no longer be charged. Luckily this person, who’s name was John, looked at my account and guaranteed that it was cancelled. I asked him about the annual fee and luckily he told me that it was coming out tomorrow. Thanks John for doing that simple task that the other person was unwilling to do even though it’s literally their job… I really hope this review inspires anyone who reads it not to go to this planet fitness. There are definitely a couple of nice people who work there like the amazing girl who asked why my account said “hug police”, but other than that this place is horrendous.
  • LP
    L Perkinson
    Aug 10, 2025
    5.0
    Great gym always clean and welcoming.
  • CF
    Cin Foley
    Aug 8, 2025
    5.0
    I always get a great workout here! The gym is clean and we'll maintained and the staff are always welcoming and friendly.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness at Columbus (Milgen Rd), GA?

Planet Fitness at Columbus (Milgen Rd), GA is open 24 hours every day of the week.

Where is Planet Fitness located in Columbus, GA?

Planet Fitness is located at 5596 Milgen Rd, Ste 300, Columbus, GA 31907, USA.