LensCrafters

4.7
642 reviews
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Business Details

5550 Whittlesey Boulevard, Columbus, GA
31909, United States
(706) 327-1000
https://local.lenscrafters.com/ga/columbus/5550-whittlesey-boulevard.html
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About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5550 Whittlesey Boulevard, Columbus, GA
31909, United States

Hours

Reviews

4.7
642 reviews
5 stars
585
4 stars
9
3 stars
2
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff received high praise for their friendliness, professionalism, and helpfulness, with many customers noting excellent service from individuals like Pam, Beth, and Julie.

Quick Repairs

Customers appreciated the quick and efficient service for glasses adjustments and repairs, often completed in under 10 minutes.

Positive Experiences

Many reviews highlighted overall positive experiences, with customers expressing satisfaction with their visits and willingness to return.

Mixed Feedback on Eye Exams

While the glasses department received positive remarks, there were complaints regarding the eye exam process and issues with contact lens services.

Staff Knowledge

Customers noted the staff's knowledge and ability to assist with frame selection and lens options, contributing to a smooth shopping experience.
  • AA
    ALLEN ALEXANDER
    Nov 15, 2025
    5.0
    I experienced great customer service after coming in to file an extended warranty claim on my Oakley prescription sunglasses. They were very professional and willing to get me taken care of. I’m looking forward for my replacement pair to come in.
  • JA
    Jerry Adams
    Nov 11, 2025
    5.0
    Please, this place had amazing customer service a plethora of lenses to choose from and I was seeing pretty quickly. Absolutely amazing
  • KW
    Kimberly Wagoner
    Nov 6, 2025
    5.0
    Aisha is THE BEST! Super friendly, sweet, worked diligently to save me the most money. Aisha TRULY EXEMPLIFIES what customer service is all about! Additional staff just as friendly, helpful, and sweet. Would give 10 stars!!!
  • MP
    Meredith Patel
    Oct 26, 2025
    5.0
    Pam was so helpful! I came in to get my glasses adjusted, she was prompt and helped make sure they were perfect. :)
  • JC
    Jeremy Carter
    Oct 26, 2025
    5.0
    Pam was friendly and professional. I was in and out quickly and will definitely return
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Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.