Club Pilates

Reviews

• AR

  Andrea Rivera

  Feb 5, 2026
  1.0
  I am extremely sad and disappointed about my experience with this club. I completed the teacher training program (which I took out my entire savings for since it wasn’t cheap) and aspired to become an instructor here. I love Pilates and was very happy with the club until I left to have my baby. I was told there would be a freeze fee on my account, and I agreed to it because my plan was to return. I continued to be charged a freeze fee for many months, and since I didn’t understand that this was how it worked, I contacted my bank and disputed a couple of those charges. After that, I was charged $165 (my monthly premium). I was upset, but I was told that I could take classes and that this would be my final payment. Even though I am currently a stay-at-home mom and unemployed, I understood and signed up for eight classes. I took one class, but I wasn’t greeted and did not feel welcomed. When I later checked the app, I noticed that my class credits had disappeared. I called and was told that I owed an amount far greater than the $30 my bank had disputed. I was told this was because they had “been nice” by not charging the full freeze fee and had waived another one, but that this was still the amount I owed in order to unfreeze my account. I was left with very little explanation. Today, I received a text stating that I owed $325 and that I needed to call an 800 number to make a payment. When I did, I was informed that an additional $60 in late fees had been added to my account (while I was technically waiting on a response). How is this fair? At no point was this clearly communicated to me.
• MG

  Ms. G

  Nov 6, 2025
  1.0
  Several months ago, I left my first Club Pilates class without participating because staff ignored me when I first came in, offered no guidance on expectations (rules), and attempted to rush me into buying their socks—demonstrating unacceptable customer service. I gave it some time and figured that maybe it was a fluke. Giving the studio a second chance, I rebooked through ClassPass, only to be told upon arrival by Emma per Shannon that I still had to pay for a class that I was specifically told would be covered. This reflects repeated mismanagement, poor communication, and a blatant disregard for clients’ time. Such handling is unprofessional and unacceptable, and I expect the studio to address these lapses to prevent future occurrences.
• SF

  shelby fountain

  Jul 17, 2025
  5.0
  It has been amazing! I have been coming for 3 months and the classes and instructors are amazing! Highly recommend club Pilates ❤️
• SM

  Sophia Martinez

  Jul 17, 2025
  5.0
  Part of the club Pilates community for about 3 months now and I’m very happy with it! I look forward to every class. The instructor are wonderful, the atmosphere is uplifting and it’s just a great part of my day!
• KW

  Kirstyn Wiggins

  Jul 17, 2025
  5.0
  Club Pilates is amazing! I have searched for a workout class that embodies core strength and this is my favorite!!

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