National Seating & Mobility

Reviews

• DA

  Del Arney

  today
  5.0
  James Dunlap is awesome. He is so so friendly, knowlegable, and did a great job. This is who you need to call if you need a stairlift. Can't praise him enough. Thanks James
• DB

  Darlena Borders

  Feb 18, 2026
  5.0
  Had a lift in stalled last week, They were very professional and so far we are happy with the product.
• MG

  Meredith Greene

  Feb 13, 2026
  1.0
  My son was a National Seating & Mobility patient for many years. At our previous CHOA Seating & Mobility evaluation, the accompanying National rep was pleasant. We ordered a few different pieces of equipment & finalized our order. I called National a few times over a few months to find out our order status. I also wanted to know what insurance was covering. Each time, I was told our order was processing, they were running behind, and it takes as long as it takes. I was given the runaround for my insurance questions. Their attitudes were generally pretty dismissive and/or rude. After 5-6 months, I finally learned that our order had been cancelled. The National rep had gone on leave, and he had claimed that the patient's parent (me) had cancelled the order. This was a lie. At no point did I cancel the order nor consent to its cancellation. I wasn't even notified that it had been cancelled. How in the world does a valid DME order get cancelled by National for no reason and blamed on the patient’s family? I escalated to the National GM, who acted like he had no idea what I was talking about. He kept insisting that I had cancelled the order, even after I told him that I hadn't. Eventually, he said that he would investigate and follow up with me to make it right. To no one's surprise, he never followed up with me. I have since learned that many other patients had their orders cancelled without their consent in this same timeframe, so the GM was being dishonest. Since it had been around six months, this meant that the order had expired and we had to start over from the very beginning. When a child has multiple special needs, this is an inexcusable waste of our time. We had to get a new doctor's referral for CHOA Seating & Mobility, wait months for an appointment, do the equipment eval again, and wait more months for the equipment. Except this time, it is with NuMotion. What National Seating & Mobility did to my son and me is outright wrong. This was an injustice and a malpractice by a company whose people wasted way too much of my time by rudely gaslighting me about the facts. Please do not put yourself through this stress and violation of patient rights by working with National. Choose NuMotion for the sake of your mental health & wellbeing, and especially for the sake of actually getting the patient the medical equipment that they need.
• BB

  Berman

  Jan 20, 2026
  5.0
  Great company and friendly staff with very through information!
• JS

  Jeff Shaginaw

  Jan 5, 2026
  1.0
  Worst medical company I've ever dealt with. Actually, NSM is the worst company of any kind in any industry I've ever dealt with. If I could leave a negative 100 star review I'd do it. I spent 2 years trying to get a new chair from NSM. They went months without responding to my update inquiries. When I'd finally get a returned call, email or text, it was as if no progress whatsoever had been made. After nearly a full year, they delivered a chair that was completely unusable. How did NSM respond? "Well, can you learn to live with these problems with the chair?" That's a direct quote from the manager of the Chamblee office. Of course, I refused to accept that chair and went through another full year of NSM's incompetence while trying to get a chair that'd work for me. As of this date, still nothing from NSM. I finally decided to try a different vendor, AbleTec. In less than 3 months, I received a new chair that works perfectly for me. Had I continued to try to go through NSM, my chair would've been fully paid for by my insurance company -- not even a copay was required. AbleTec is a much smaller outfit that's not on my insurance company's approved vendor list. That meant I had to pay the full price ($4785.00) myself. I'd do it again without hesitation. I've urged my insurance company to drop NSM from their network. Do yourselves a monumental favor and stay as far away as possible from NSM. They're a terribly run company that can't be trusted to do anything right.

Frequently Asked Questions About National Seating & Mobility