Staff Quality
Customers consistently praised the friendly, knowledgeable, and supportive staff, highlighting their positive impact on the gym experience.
Cleanliness
Most reviews noted that the facility is clean and well-maintained, although some customers expressed concerns about declining cleanliness in certain areas.
Equipment and Amenities
The gym offers a wide variety of equipment and amenities, but there are complaints about broken equipment and issues with the sauna and showers.
Membership Issues
Several customers reported difficulties with the membership cancellation process and unexpected charges, indicating a need for clearer communication and policies.
Operating Hours
Many customers expressed dissatisfaction with the gym's operating hours, particularly on weekends, suggesting a desire for extended hours.