Staff Friendliness
Customers consistently praised the staff for being friendly, welcoming, and helpful, particularly highlighting individuals like Brooklyn and Vashti.
Cleanliness
The gym is frequently noted for its cleanliness, with many reviews mentioning well-maintained facilities and tidy workout areas.
Positive Atmosphere
The overall atmosphere is described as positive and encouraging, contributing to a welcoming environment for all members.
Equipment Quality
Recent upgrades to equipment have been positively received, with customers appreciating the variety and maintenance of machines.
Customer Service Issues
Some reviews mentioned isolated negative experiences with customer service, particularly regarding membership policies and staff interactions.