Pearle Vision

Reviews

• JJ

  jjwilsonx2

  1 day ago
  1.0
  My experience at this Pearle Vision location has been deeply disappointing, humiliating, and unacceptable. This was my first time being able to go to an eye doctor after being bedridden for 4 years. It has been less than a year since I regained the ability to stand and walk, so my balance is still off and my muscles are still extremely weak. I cannot stand for long periods, and the chairs in the store were too low for me to safely sit in and get back up on my own. I explained this to the staff and politely asked if I could wait in my car until my appointment. Instead of showing compassion or understanding, they made it a big issue and had me come inside and explain my disability and physical limitations in front of a store full of people. That was embarrassing, unnecessary, and extremely unprofessional. After my exam, I tried to pick out frames, but I did not see anything I liked. The optician was not helpful and did not offer reasonable alternatives. Because I had already reached my physical limit for standing, I had to leave and return to my car. The next day, I called because this location is 1 to 1.5 hours away from me, and the drive is expensive. I explained that gas is very costly, I am on a fixed income while recovering and learning to walk again, and I needed to handle everything in as few visits as possible. The optician agreed to help me over the phone. I placed my order using my insurance and paid out of pocket for the additional cost of the Versace frames the staff selected for me. When I drove back to pick up my glasses, after spending over $100 in gas, I was told the lenses had arrived but still needed to be cut to fit the frame. I tried on the frame and it did not fit properly, so I selected a different one. The optician checked me out and told me I would be receiving a refund because the new frame was less expensive. I specifically asked her to double check that everything was correct. I also asked about measurements, because from my past experience as an optical manager, I know how important those measurements are to how well a patient can see out of their glasses. The optician refused to do the measurements because they were busy. She refunded me and told me to come back the next day. I explained again that making another trip would be a financial hardship for me because I could not afford to keep spending another $100 in gas each day to travel back and forth. Her response was cold and dismissive. She told me I had no choice. So I returned the following day, spending yet another $100 in gas, only to be told that the optician had made a mistake and that I now owed an additional $189 before I could receive my glasses. At that point, I had already paid almost $200 out of pocket in addition to using my VSP benefits, and I had now wasted about $200 in gas over two days trying to simply get my glasses. The person I was told was the lab technician, who I later found out was actually the store manager Susan, offered me only a $25 discount and said that was the best she could do. This happened at the end of December / beginning of January, and it is now April with still no resolution. I am out of over $500 of my own money and still do not have my glasses. What is most upsetting is that no one has apologized. No one has shown empathy, remorse, or any genuine concern for what I have gone through. I have contacted corporate, requested to speak with the owner, and left multiple messages, and no one has called me back. The lack of professionalism, compassion, accountability, and disability awareness at this location has been shocking. I will continue to leave reviews and file formal complaints until my voice is heard, because no patient with disabilities should ever have to go through what I have experienced.
• PR

  P R

  Mar 17, 2026
  1.0
  The customer service at this location is unbelievably bad. My daughter has been wearing glasses for years, and this was my first time trying Pearle Vision. After this experience, it will absolutely be my last. I was given completely inaccurate information about my insurance, and the staff couldn’t even be bothered to call the insurance company to verify my daughter’s benefits. Instead of helping, Megan dismissed what I was saying and told me it “didn’t make sense” because she’s been there for 10 years. Apparently experience there just means confidence in being wrong. I was also told that this location can't call insurance to verify benefits because it violates HIPAA. Verifying insurance benefits is absolutely allowable under HIPAA. It really felt like the staff was lazy and didn't want to take 5 minutes to make a phone call. If this is the level of service Pearle Vision considers acceptable, they can keep it. I’ll gladly take my business somewhere that actually respects its customers.
• RC

  Ricky Chvatal

  Mar 17, 2026
  5.0
  Dr. Kow is the best and explains things well
• GS

  Gina Delos Santos

  Mar 12, 2026
  5.0
  Staff were all friendly and very helpful. Makes you feel wanting to viait always
• JG

  James Graves

  Feb 9, 2026
  5.0
  I had a really good experience at this location. Came in for an eye exam with the intent to buy some new glasses. They did a great job getting me back on time. Doctor came in quickly and got the exam done. But really the best part was the glasses. They had an excellent frame selection and lots of nice brands. I was having a hard time choosing my pair and the staff was super patient letting try on different ones and making recommendations. Very pleased with the experience of love my new glasses!