Business Details
About
OptometryEye Care CenterSunglasses StoreContact Lenses SupplierOpticianPearle Vision
Pearle Vision is proud to be once again recognized, as the 2022 Women’s Choice Award winner as their Best Eye Care Retailer. Caring for you and your eyes since 1961, the eye care experts at your Pearle Vision in Austell provide genuine eye care to you with eye exams, state-of-the-art lenses, and a wide variety of designer frame brands. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. We welcome your current prescription, and work with all major health and vision plans including EyeMed, VSP and UnitedHealthcare. Many of our locations are now EyeMed PLUS Providers. Check with your EyeCare Center to see which insurance plans are accepted. Eye exams available at the independent doctor of optometry at or next to Pearle Vision. Doctors in some states are employed by Pearle Vision.
Details
- RestroomAvailable
Location
Hours
Reviews
4.3
186 reviews
5 stars
142
4 stars
9
3 stars
3
2 stars
7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, several reviews highlighted poor customer service experiences, including miscommunication and unprofessional behavior.
Product Quality
There were multiple complaints regarding issues with glasses, including incorrect prescriptions and defective frames, leading to dissatisfaction with product quality.
Doctor Experience
Customers generally had positive feedback about the doctors, particularly Dr. Kow, noting their thoroughness and ability to explain procedures.
Appointment Issues
Some customers reported problems with appointment scheduling and long wait times, which negatively impacted their overall experience.
Mixed Reviews
Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others vowed not to return due to negative interactions.
- LWLavonia WhiteNov 17, 20251.0The doctor that assisted me was amazing. I ordered some Nine West glasses using my insurance. After the lady provided me the total I advised her that I had a coupon. I told her towards the end because sales people always add additional fees. She gave me a total of $285 before the coupon. She allowed me to use the coupon which was $50 off. The total was $235 after using the coupon and insurance. I made the full payment. I received a call today telling me I would need to pay an additional $40 because the lens I ordered wouldn't work for the glasses. I should have been told that information upfront. The lady never Apologized for her mistake. Needless to say I canceled order and will not return again. Now my insurance states I'm not eligible for any eyeglass services until next year. This is unacceptable!!
- SSSandra StandishAug 2, 20255.0Great place very helpful. Excellent staff. Very nice and personable Dr.
- SMScott David MayerJun 20, 20245.0Great service and selection from a great team.
- DPDave PerrySep 5, 20215.0Dr. Kow and staff exceed my expectations each time I come in. Thank you!
- ALAndrew LyonsFeb 6, 20205.0I would recommend this to anyone in the area. Fantastic staff and Dr. KOW is BY FAR my favorite Dr. I worked with Angela who helped me and my wife picked out new glasses. They were able to find me affordable options after my exam. GREAT PEOPLE!! If you need to go to the eye doctor i would drive from almost anywhere in the Marietta area to come here!
Frequently Asked Questions About Pearle Vision
What services does Pearle Vision in Austell offer?
Pearle Vision in Austell offers eye examinations, state-of-the-art lenses including High Definition, Anti-reflective, Polarized, and Traditional Lenses, and provides a wide variety of designer frame brands.
What are the operating hours for Pearle Vision in Austell?
Pearle Vision is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 3:00 PM, and is closed on Sundays.
What payment methods are accepted at Pearle Vision in Austell?
Payment options include cash, check, Discover, Mastercard, and Visa.
Does Pearle Vision accept insurance plans?
Yes, Pearle Vision accepts all major health and vision plans including EyeMed, VSP, and UnitedHealthcare. Some locations are also EyeMed PLUS Providers; please check with the Austell location for specifics.
Can I schedule an eye exam appointment online for Pearle Vision in Austell?
Yes, you can schedule your eye exam online through their reservation website at https://www.pearlevision.com/pv-us/schedule-eye-exam/select-date-time?storeNumber=21008273.
Which languages are supported at Pearle Vision in Austell?
The staff at Pearle Vision in Austell are able to assist customers in both English and Spanish.
What popular brands of eyewear does Pearle Vision Austell carry?
They carry popular designer brands including Burberry, Coach, Converse, DKNY, Dolce & Gabbana, Maui Jim, Oakley, Polo Ralph Lauren, Ray-Ban, Tiffany & Co, Tory Burch, Vera Bradley, Versace, and others.
What nearby places can I visit before or after my appointment at Pearle Vision in Austell?
You can visit nearby places such as Great Clips for haircuts, Bath & Body Works for gifts and candles, and Five Guys for a quick meal, all located conveniently near Pearle Vision.
Are there other optometrists or eye care providers near Pearle Vision Austell?
Yes, nearby optometry and eyewear providers include Dr. Jeremy Kow & Associates, Stanton Optical, and My Eyelab, giving customers additional options for eye care in the area.
Is there convenient transportation or travel services near Pearle Vision in Austell?
Yes, Austell Rd. & East-West Connector is a nearby travel and transportation location, helpful for customers traveling to or from Pearle Vision.