LensCrafters

Reviews

• SS

  Skeet

  2 days ago
  5.0
  The staff and the doctor was great. Even with eye vision insurance LensCrafters is always a little more expensive then the competition.
• RJ

  Rhonda Johnson

  Apr 3, 2026
  1.0
  I have always enjoyed getting my eye examination with LensCrafters. On yesterday I had an appointment and because I did not confirm on an email my appointment was canceled. I was never notified. I live in SC and traveled to Augusta for my exam that I did not cancel. I was very annoyed because at my the time I made my appointment, I was never told that I will receive an email to confirm or it would be canceled.
• AP

  Alex Phillips

  Mar 24, 2026
  5.0
  Outstanding customer service and assistance from Katlynn. She was very helpful, patient and answered all my questions and concerns prior to my purchase.
• AP

  Albertha Perry

  Mar 13, 2026
  5.0
  Gregory was polite, courteous and very helpful. His customer service was SUPER FANTASTIC!!!! We will return next year!!
• JZ

  Jun Zhu

  Feb 28, 2026
  1.0
  Subject: Formal Complaint Regarding Incorrect Lens Order and Service Issues. I am writing to express my disappointment regarding my recent experience with my order of two pairs of glasses placed a couple of weeks ago. When I placed the order, I clearly stated that I needed the thinnest lenses for both pairs. However, when I first picked up the glasses, I discovered that the lenses were not the thinnest option as requested. I was then informed that the lenses would need to be reordered, and I was required to pay an additional fee for the “thinnest” lenses. After receiving notification that the glasses were ready for pickup, I visited the store today. Unfortunately, only one pair was ready, and I was asked to wait an additional 30 minutes for the second pair. To make matters worse, there was another mistake — the lenses were placed in the wrong frames, switching the two pairs. As a result, I have now been told I must wait another week. This series of errors and delays reflects a lack of attention to detail and professionalism. I have made multiple trips to the store and experienced unnecessary inconvenience, which is very disappointing. I would appreciate a prompt resolution to this matter. Given the repeated mistakes and delays, I believe appropriate compensation or a refund of the additional lens fee should be considered. Jun

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