Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
322 reviews
5 stars
263
4 stars
8
3 stars
6
2 stars
6
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Roxy, Bianca, and Kenric for their exceptional service.
Product Quality
While some customers expressed satisfaction with their glasses, others reported issues with the quality and fit, leading to returns and exchanges.
Appointment Experience
Several reviews mentioned delays in service and issues with appointment scheduling, indicating a need for improvement in efficiency.
Professionalism
Most reviews noted the professionalism of the doctors and staff, with particular commendation for the thoroughness of eye exams.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude service and dissatisfaction with certain employees.
- MLMelissa LottDec 26, 20255.0Roxy was friendly and helpful. I hate picking my glasses. She made the process extremely easy! I’m a satisfied customer and I will be returning!
- KJKortney JohnsonDec 24, 20255.0This rate would have been 1 star because I received my glasses in less than satisfactory condition. However, it is 5 stars because of the amazing customer service experience that I received from Ms. La ‘Keshia!!!!! This person understands customer service and the importance of seeing the transaction from the customer’s perspective. I will recommend your store and stress the importance of customer service professionals like Ms. La’Keshia! Additionally, Dr. Sara and her staff were Exceptionally pleasant and professional!!! Thank you for this opportunity to provide feedback.
- OSOceania SnellingDec 8, 20251.0DO NOT GET YOUR ONLINE ORDER GLASSES SENT HERE ! I purchased Ray Ban Meta glasses and apparently they said my package was stolen so now I’m waiting on a claim just to get a replacement!
- LPLatoya PDec 1, 20255.0Thanks Kaitlyn for the great customer service and patience when I was looking for glasses the other night.
- SSShaanNov 29, 20255.0Had a GREAT experience. The sales rep was very knowledgeable and professional. She made my time in the store GREAT!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Augusta Mall offer?
LensCrafters offers comprehensive eye exams, premium lens solutions tailored to your lifestyle, and a wide range of designer eyewear brands.
What are the business hours for LensCrafters at 3450 Wrightsboro Rd?
LensCrafters is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through LensCrafters' website using their appointment scheduling link.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does LensCrafters provide in-store pickup for purchases?
Yes, in-store pickup is available at this LensCrafters location.
What popular stores can I visit near LensCrafters in Augusta Mall?
Nearby stores include Aéropostale, Vans, Pandora, Hollister Co., and Dillard's, offering a variety of clothing, shoes, and accessories to explore before or after your visit.
Are there dining options near LensCrafters in Augusta Mall?
Yes, nearby dining options include The Red Velvet Cupcake Factory, Great American Cookies, Charleys Philly Steaks, Don Pepe Mexican Grill, and Sarku Japan.
How can knowing about nearby places help when visiting LensCrafters?
Knowing nearby shops and eateries like Claire’s jewelry and Whipped Creamery ice cream shop lets customers plan a convenient shopping trip or grab a meal or snack before or after their eye care appointment.
Does LensCrafters have any special associations or programs?
Yes, LensCrafters is associated with the OneSight Foundation, which is dedicated to providing quality vision care to underserved communities.