LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Subject: Formal Complaint Regarding Incorrect Lens Order and Service Issues.
I am writing to express my disappointment regarding my recent experience with my order of two pairs of glasses placed a couple of weeks ago.
When I placed the order, I clearly stated that I needed the thinnest lenses for both pairs. However, when I first picked up the glasses, I discovered that the lenses were not the thinnest option as requested. I was then informed that the lenses would need to be reordered, and I was required to pay an additional fee for the “thinnest” lenses.
After receiving notification that the glasses were ready for pickup, I visited the store today. Unfortunately, only one pair was ready, and I was asked to wait an additional 30 minutes for the second pair. To make matters worse, there was another mistake — the lenses were placed in the wrong frames, switching the two pairs. As a result, I have now been told I must wait another week.
This series of errors and delays reflects a lack of attention to detail and professionalism. I have made multiple trips to the store and experienced unnecessary inconvenience, which is very disappointing.
I would appreciate a prompt resolution to this matter. Given the repeated mistakes and delays, I believe appropriate compensation or a refund of the additional lens fee should be considered.
Jun
DG
Diana George
Feb 24, 2026
5.0
Kaitlyn gave me AWESOME service!!!! She walked me through the entire process. She was patient with me even when I was indecisive. If you go, please see her.
SP
Sherry Pressley
Feb 19, 2026
5.0
I had a great experience at LensCrafters! I found some really nice glasses that I absolutely love. The staff was professional, efficient, and genuinely personable. They made the whole process smooth and stress-free, from helping me choose frames to finalizing everything quickly. I truly appreciated their friendly attitude and attention to detail. Highly recommend!
PR
Paul Redfearn
Feb 13, 2026
5.0
Excellent fast professional service. Very pleasant folks.
Thanks LensCrafters.
DO
Danelle Oliver
Feb 10, 2026
5.0
Roxy or Roxi is the best. Great customer service and she was really helpful. Took her time and made sure I was taken care of. Because of her I got 2 new pairs of glasses and I got my favorite glasses fixed. Give that young person a 1 million dollar raise.
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Augusta Mall offer?
LensCrafters offers comprehensive eye exams, premium lens solutions tailored to your lifestyle, and a wide range of designer eyewear brands.
What are the business hours for LensCrafters at 3450 Wrightsboro Rd?
LensCrafters is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through LensCrafters' website using their appointment scheduling link.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does LensCrafters provide in-store pickup for purchases?
Yes, in-store pickup is available at this LensCrafters location.
What popular stores can I visit near LensCrafters in Augusta Mall?
Nearby stores include Aéropostale, Vans, Pandora, Hollister Co., and Dillard's, offering a variety of clothing, shoes, and accessories to explore before or after your visit.
Are there dining options near LensCrafters in Augusta Mall?
Yes, nearby dining options include The Red Velvet Cupcake Factory, Great American Cookies, Charleys Philly Steaks, Don Pepe Mexican Grill, and Sarku Japan.
How can knowing about nearby places help when visiting LensCrafters?
Knowing nearby shops and eateries like Claire’s jewelry and Whipped Creamery ice cream shop lets customers plan a convenient shopping trip or grab a meal or snack before or after their eye care appointment.
Does LensCrafters have any special associations or programs?
Yes, LensCrafters is associated with the OneSight Foundation, which is dedicated to providing quality vision care to underserved communities.
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