Warby Parker Buckhead

Reviews

• MM

  Mike

  5 days ago
  2.0
  An important lesson on how to read the room. When a customer comes in and has a problem with there glasses and you tell them that they'll have to wait and cannot leave their glasses, that in itself is understandable. A bit peculiar, as a lot of optical stores will take glasses and then of course, call you later when they are repaired or adjusted. Let me say, I like my Warby Parker glasses and they have a fantastic selection. However, here's where it gets interesting. They are in the streets of Buckhead, which in itself presents a problem for parking if you're getting to the store and trying to get something done before they lock the door at 6:00. I walked in, had my glasses in hand needing to be tightened. I mentioned that I needed to park my car that was out in front with the hazards on as i quickly wanted to run in, hand them the glasses and then go park. I'd hoped that they could do that in the 10-minute span of me finding a parking spot, paying for it, and then running back up to the store. Instead, here's what happened. I was told that I would need to take the glasses, go park my car, and come back; they would lock the door in 5 min, which negates the whole solution of me parking to return to a locked door. I raced over there in traffic to arrive before they closed, it took a few attempts for the representative to grasp the concept of what I was trying to achieve. So, in going with their narrative, I ask her if they would open up the door and tighten the glasses if I park the car and hurry back with the glasses. I was then asked by the other representative how she could help me. What!? I then explained a second time that I needed the glasses tightened and that I would have to go park my car and then come back. I was then told the store was closing, as if wasn't already aware of this. Then comes the verbal back and forth, when had enough of this frustration and felt I was not being by 2 people, I left the store. I think both Representatives could clearly see that I was getting agitated with the situation as. Understandable when you you are not offered a resolution, and you feel like you're going in circles trying to explain what you need. Essentially, not being proactive to try to help the client in front of them. No sense of taking ownership of the problem, no understanding of what I had explained I needed, and no work around resolution to make it a win-win. They failed on every level of customer service and the attitude that ensued with it even though it was slightly passive-aggressive was not appreciated. I however, expressed that I was not happy about the situation and how it was being handled, so I left. I also mentioned that I would be happy to write this review and so I'm making good on my word.
• MB

  mark busch

  Mar 26, 2026
  5.0
  I purchased a pair of glasses from the Buckhead store in Atlanta recently. The entire staff was welcoming, patient and knowledgeable. They made the entire process a pleasure. They were also able to file my insurance, and that is a huge help. I want to recognize Sarah, Jason, Michelle and Ayesha for their professionalism.
• KR

  Katherine Remmert

  Mar 25, 2026
  5.0
  Excellent experience at Warby Parker Buckhead. The gentleman who assisted me was excellent in suggesting attractive frames that fit my smaller face. He was knowledgeable, competent , and efficient which is important to me! Also easily figured out what amount I could expect to be reimbursed by insurance. Highly recommend, so easy and cost effective.
• LB

  LeeAnn Bailey

  Mar 24, 2026
  1.0
  I live next door, so I went down because the screws had came out of my glasses, the receptionist guy there said I didn't buy the glasses from there so no they could not fix the screw on my glasses. Really disappointing, to think I was considering having my next exam there. Very disappointing! So I'm assuming the other reviews are wrong.
• RW

  Raye Weir

  Mar 16, 2026
  5.0
  My visit to the Buckhead location of Warby Parker deserves a solid 10. It was honestly one of the easiest errands I’ve completed all year. The attendant managed to pick out the perfect pair of glasses for me on just the second try—something that usually takes me far longer when shopping for frames. The entire process was remarkably efficient. I was fitted, received my prescription, completed payment, and walked out the door in about 15 minutes. The store strikes a great balance in how it approaches customer service. You can browse comfortably without an overbearing salesperson hovering nearby, but if you want assistance, an attendant is there with expert knowledge and a genuinely attentive ear. Our attendant was wonderful—friendly, professional, and clearly skilled at what she does. She listened carefully and helped me find exactly what I needed with minimal fuss. I would absolutely recommend her and this location to anyone looking for a smooth, stress-free glasses shopping experience.

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