I had my first appointment at RBA (Piedmont location) at 7:30 AM for an ultrasound and labs, and unfortunately, it was not a pleasant experience.
Unfortunately the Marietta office could not accommodate my schedule. Upon arrival, parking and directions were unclear, and the office door was still locked at 7:27 AM. At 7:35 AM I sent a text message through the app regarding the locked door. A staff member, later identified as Taylor, unlocked the door without greeting me and walked away, leaving me to let myself in.
Taylor was also the person who brought me back and performed my ultrasound, but she never introduced herself or explained the process. The interaction felt very impersonal & rude.
When I finished, there was no one at the front desk. I waited for several minutes, unsure if I needed to check out, and another patient arrived with no staff present either.
This is already a sensitive process, and a little communication and professionalism would go a long way. Based on my experience, I hope i do not have to return & I hope this experience is not indicative of the level of care at other locations.