Kroger Pharmacy

Reviews

• CL

  Chane Lanes

  Mar 31, 2026
  1.0
  I’ve been trying for two days straight to check on my prescriptions, and the experience has been extremely frustrating. The automated system is terrible it keeps transferring me back to the main store, and I can never get through to the pharmacy directly. When I speak to store staff, they tell me the pharmacy doesn’t answer the phone and even admit they sometimes have to physically walk over just to get their attention. That’s unacceptable. I need my prescriptions, and I can’t even get in touch with anyone for an update. This is not my first bad experience, but it will definitely be my last. I will be transferring my prescriptions to another pharmacy moving forward. No matter how busy things get, answering the phone for customers especially those waiting on important medication should be a basic priority. I’ve now been without my medication for two days, and it’s affecting my health. This situation needs serious improvement.
• LC

  Laura Coats

  Mar 31, 2026
  5.0
  Convenient location and fast and kind service!
• AC

  Andrej Ciho

  Mar 17, 2026
  1.0
  Sad to see this pharmacy deteriorate. It’s become unreliable. It has a lot to do with the online system which the local staff don’t have control over but the pharmacist also makes NO effort to acknowledge or own the fact that the pharmacy’s failure of service results in folks having to go without medication they rely on. Here’s a tip for how the pharmacist could have responded that would have made a world of difference: “I’m sorry we dropped the ball. Our online pharmacy sometimes switches refill orders from ‘in progress’ to ‘request refill’ without notifying the customer, despite having given them a date and time when their prescription will be ready for pickup without ever notifying the customer. It’s when we don’t have inventory. But it’s bad service. That’s on us. I will reach out to corporate about this but here’s a number you can also call to let them know.”
• AB

  Ava Bartolome

  Mar 5, 2026
  5.0
  always great experiences here, friendly staff, efficient and communicative
• TC

  Tim Chin

  Jan 5, 2026
  1.0
  Awful pharmacy, tried it because it was convenient.

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