Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
416 reviews
5 stars
402
4 stars5
3 stars0
2 stars4
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Jamel, Erica, and Q for their exceptional service.
Efficiency
Customers frequently noted the quick turnaround for repairs and adjustments, often completing tasks in under 10 minutes.
Knowledgeable Staff
Several reviews highlighted the staff's expertise and ability to provide valuable assistance in selecting frames and understanding products.
Positive Experiences
Overall, customers expressed high satisfaction with their visits, often recommending the location and stating they would return.
Repair Services
The business received numerous compliments for effectively handling repairs, often at no charge, which contributed to a positive customer experience.
- GGGHOSTEDNov 14, 20255.0Amazing quick service. Very polite and knowledgeable people and cozy little store too!
- MBMarcus BrownNov 9, 20255.0Quick and efficient wonderful experience and thank you very much
- MCMariam CondeNov 4, 20255.0Lisa was a phenomenal help! Highly recommend visiting this LensCrafters for exceptional customer service!
- MMmonique mitchellNov 4, 20255.0Awesome experience, went in because the screw from my glasses fell out, Lisa took care of it free of charge took less than 5 minutes. The frame wasn’t even from their store.
- RPRebekah PattersonOct 14, 20251.0I have no idea where they hire these bottom of the barrel staff Everytime I call or interact with this location I am met with individuals with the worst customer service. I called today 10/14/25 at 11:25am and some girl answered the phone asked me to hold and I could hear her speaking to a customer in the background. She gets back on the phone asks for my info impatiently cutting me off multiple times while I’m trying to give her my name and email. Then she tells me the doctor will comes in at 12 & he will send it then. I asked her if she needs my date of birth to make sure it’s the correct RX sent and she makes a smart ass remark saying nobody else spells their name with a “kah” which is the most disrespectful ignorant thing I’ve heard today as their are plenty of people who spell their name like this & I told her so. She hung up the phone on me after that. There really needs to be a professionalism training at this location because all the females here are rude and do not know how to respectfully address customers.
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Macy's offer?
LensCrafters at Macy's offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and prescription wearable technology from brands such as Ray-Ban Meta and Oakley Meta.
Which designer eyewear brands can I find at LensCrafters at Macy's?
You can find designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters at Macy's.
Does LensCrafters at Macy's accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others. All prescriptions are welcome.
What are the store hours for LensCrafters at Macy's?
LensCrafters at Macy's is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Can I schedule an eye exam appointment online at LensCrafters at Macy's?
Yes, you can schedule your eye exam appointment online via the LensCrafters website's scheduling link.
What payment methods are accepted at LensCrafters at Macy's?
LensCrafters accepts payments via American Express, Android Pay, Apple Pay, Cash, Check, Discover, and Visa.
Is LensCrafters at Macy's wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I pick up my eyewear purchase in-store at LensCrafters at Macy's?
Yes, LensCrafters offers in-store pickup for eyewear purchases.
What nearby stores can I visit before or after my appointment at LensCrafters at Macy's?
LensCrafters at Macy's is located within Lenox Square Mall, near stores such as Finish Line, Pandora Jewelry, and Sunglass Hut, allowing you to enjoy shopping before or after your appointment.
Are there any nearby dining options close to LensCrafters at Macy's?
Yes, nearby dining options include The Cheesecake Factory and Pinkberry Lenox Square, perfect for grabbing a meal or snack around your visit.
What nearby health services are located around LensCrafters at Macy's?
Nearby optometry and health services include Peachtree Eye Associates and Dr. James Behrens, which could be beneficial for additional eye care needs.