Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,060 reviews
5 stars
994
4 stars11
3 stars2
2 stars7
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for being friendly, knowledgeable, and accommodating, providing excellent service throughout the customer experience.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, often highlighting the successful adjustments and repairs made by the staff.
Efficiency
Many reviews noted the quick turnaround for services such as repairs and frame adjustments, contributing to a smooth and hassle-free experience.
Staff Recognition
Several employees, including Lisa, Chris, and Brittany, were frequently mentioned for their exceptional service, indicating a strong team presence.
Overall Experience
Customers reported overwhelmingly positive experiences, with many stating they would return and recommend the location to others.
- JPJustin ParhamNov 17, 20255.0Brooklyn was great I’ve worked with her for the past three years looking forward to working her again next year.
- WJWillard JohnsonNov 14, 20255.0My experience was seamless. This is my 2nd time in 12 months. From repair form the first visit, to exam and new eyeglasses at the 2nd visit, I couldn’t ask for a better experience. Flawless, customer service above par, frames and lenses to perfection. Thank you for everything!
- SDShawn DNov 7, 20251.0Not the experience I hoped for. I purchased a pair of cartier glasses from this location My initial interaction with the sales rep ( Brittany) was very good. she was pleasant on that interaction. However , after receiving the glasses back from the lab I noticed when I read with them I felt the prescription was off finding myself having to put my head down to see as if the surface area was off as they are progressives. I visited the location a few weeks after giving it time to for my eyes to sort of adjust which they never seemed to have done. . Upon walking into the location Brittany was standing at the desk. I was greeted by someone else, but you know she was my representative so I decided that I would try to speak with her so I agreed to wait for her to get done so about five minutes or so pass and she came over and was like. Is there something that I can help you with or can someone else help you ? I was like well yeah I would like for you to help me so I’ll wait and her demeanor was just not one of a very friendly person that I met on my initial interaction . So eventually a guy came over (Chris)and assisted and I was OK with that . . So he asked what was going on, explained to him about the issue I was having with the reading part of the glasses, which appeared that it was a surface area issue where maybe the reading area was off . like it didn’t come down enough for the transition to occur while reading . In response he advised me that normally people don’t read that way( holding their head down as far as I did) they usually read this way holding up higher. . As previously stated I have been getting my glasses from LensCrafters another location for years and I’ve never had an issue like that before I’ve gotten all different styles of glasses never ran across this situation before . Almost as if he was trying to talk me out of resending them back to lab saying how much longer i would be without them etc. Finally , He realize that I wasn’t going to just walk away and be OK with the way these glasses fit so at that point he appeared to be frustrated with me wanting to correct my glasses Eventually, he asked to see my current frames compared them and found that they area was in fact off prescription that I had got from another location he noticed that the surface area in the Cartier glasses was smaller and different than in my Versace glasses . After picking them up after correction they are now correct. i’m saying all this to say that when a customer tells you that something is wrong with the way that their glasses feel or look on their eyes as far as the ability to be able to see correctly you should just believe them. It was almost like they didn’t believe me and was kind of taken back that I was asking them to redo these glasses so LensCrafters Lenox Mall outside location I will never give you another penny of my money to get glasses, I went there because they carried a larger line of designer glasses but if the Service is anything like I experienced, I will just figure it out go somewhere that is not even in network not to have to deal with the attitudes that I was given during my interaction.
- MTMiss Courtney TNov 2, 20255.0Brittany and Brooklyn truly made my experience. Picking out frames can be so overwhelming but Lenox Lenscrafter made this process seamless, 10/10. I definitely found my new eye care team!
- MMMariOct 20, 20255.0Excellent experience! Came in and found exactly what I was looking for. The staff provided great customer service from start to finish. This is where I always get my eyes checked and buy my frames. Today I picked up the Ray-Ban Meta limited edition cosmic blue glasses, they had them in stock and made the process super smooth. Definitely my go-to LensCrafters! 👓✨
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyeglasses and sunglasses.
Which designer brands can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, among others. All prescriptions are welcome.
What are the operating hours of LensCrafters at Lenox Square in Atlanta?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online using the LensCrafters scheduling link provided or by visiting their website to book an appointment.
What forms of payment are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters provides in-store pickup services for products.
What nearby shopping options are available near LensCrafters at Lenox Square?
Nearby shopping options include J.Crew for menswear and shoes, Tory Burch for women's clothing and fashion accessories, and Michael Kors offering a variety of clothing and accessories. These stores offer convenient choices to explore before or after your visit to LensCrafters.
Are there any nearby places to grab a bite near LensCrafters at Lenox Square?
Yes, nearby eateries include Cami Cakes, a bakery and restaurant, and Great American Cookies, perfect for enjoying a snack or dessert during your visit to Lenox Square.
What nearby health and beauty services are close to LensCrafters?
Nearby health and beauty options include The Spa at ESI for spa and massage services, and BrowLash Salon and Spa for beauty treatments such as hair removal and lash services, perfect for combining your eye care with relaxation and beauty needs.