LensCrafters

Reviews

• TT

  Tremel Tymonn

  2 days ago
  5.0
  I had a great experience at Lens Crafters! The staff at this location is outstanding. Tomekia approached me while I was browsing and provided excellent patient service as I looked through frames. She went above and beyond to find me the perfect frame (wasn’t even displayed in store). After choosing glasses Jo’s (store manager) assistance was exepctional. Heather even graciously assisted by cleaning my current frames as I checked out. I will be using lens crafters moving forward. Thank you ladies for all your help!
• TT

  the1stbornson

  4 days ago
  1.0
  Communication is key. In the future, please communicate to the customer if their appointment has been given away to someone else, no matter the reason. I have been a customer of lens crafters for 20 years. First time visiting this location. Most offices I have visited had my information on file, where ever I am in the country. I took the time to come to the office, not thinking my appointment was given to someone else. That was extremely disappointing.
• MS

  Mika Small

  Mar 10, 2026
  5.0
  Ms. Joe is amazing. She greeted me upon walking in and assisted me with eyewear situation. I was able to get in and get out within 20 min. She was very kind and patient with all of my requests and concerns. Thank you so much for the great experience here Ms. Jonelle
• FB

  Frank Bailey

  Mar 8, 2026
  5.0
  I had an outstanding experience at the LensCrafters in Cumberland Mall in Atlanta, GA. The entire staff was professional, welcoming, and very attentive from the moment I walked in. I especially want to recognize Leara, who assisted me with selecting both prescription glasses and sunglasses. She was incredibly patient, knowledgeable, and genuinely committed to helping me find the frames that suited me best. She even brought over another associate to double-check the final selection to make sure everything was perfect. That level of care really stood out to me. It was also clear that this level of service is part of the store’s culture, because the floor manager demonstrated the same positive energy and commitment to great customer service. Because of the excellent experience and the outstanding help from Leara, I highly recommend the LensCrafters location at Cumberland Mall for anyone looking for quality eyewear and top-tier customer service.
• SA

  Sarah Alexander

  Feb 24, 2026
  1.0
  I've had four pairs of glasses made to here and three out of the four have had crazing inside of them which looks like somebody stuck a thumbprint inside. I'm done getting my glasses made here I've even provided feedback about it and yet and still they still have the crazing inside which makes it terrible to see. The pair of glasses that did not have crazing was a replacement to repair that did have crazing. Save yourself the headache and the money and to not get your glasses made here. After 20 years, I'm going to need to look elsewhere... Smh.

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