LensCrafters

Reviews

• JL

  Jasmin Long

  5 days ago
  5.0
  Aerhais was absolutely amazing! She did my adjustments and saved me from the stress of my new glasses not fitting! Professional, efficient, and very committed to high quality service. She’s a gem at this location.
• BG

  Benjamin Gowens

  Mar 8, 2026
  1.0
  I chose this location and Dr. Boxer because of the excellent reviews, but unfortunately my recent experience with the staff has been disappointing. On Tuesday (3/3/26), I called the office to place an order for contact lenses and had an unpleasant interaction with an associate named Lady. During our conversation, she was short and dismissive when discussing pricing. When I mentioned that I would need additional sample lenses to hold me over until my order arrived, her tone felt abrupt and unaccommodating. I placed the order on Friday morning (3/6) and was told a trial pair of lenses would be available at the front desk for pickup until my order arrived. When I came in on Sunday to pick them up, the lenses were not there and the staff on duty had no idea what I was referring to. Jack was particularly unhelpful in trying to resolve the situation. Eris did take down my information and said someone would follow up, but the overall experience felt disorganized and poorly communicated. Vision care is important, and as a paying customer I expect professionalism and clear communication. Based on the reviews, I expected a much higher level of customer service. I hope this feedback is taken seriously so that future patients have a better experience.
• CS

  Catherine Scipion

  Mar 5, 2026
  5.0
  Great experience ordering my reading glasses. Yaacov Wex was very professional and took the time to explain all the features and the purchasing process. He was also very patient while helping me find the pairs that fit best. I really appreciated his positive vibe and energy. 10/10 service from Wex!
• BW

  Beverly Wright

  Mar 4, 2026
  5.0
  Recently, I went with my sister to get eyeglasses for her birthday. We had the pleasure to have Aerhais to assist my sister in satisfying her eyeware needs. Aerhais was extremely professional, kind, helpful, and patient. She made my sister and I feel very comfortable. She really listened and recommended great ideas with matching the glasses with my sister's style and work fashion. KUDOS Aerhais! My sister and I appreciate your amazing service. 💜🤗🙏🏾
• NG

  Nick Gordon

  Mar 1, 2026
  5.0
  I had an absolutely amazing experience at LensCrafters, all thanks to Sir Jarrette. From the moment I walked in, he was professional, patient, and genuinely welcoming. He made the entire process smooth and stress-free. Sir Jarrette took the time to really listen to what I wanted, explained my options clearly, and helped me find frames that fit my face perfectly. His eye for detail and honest feedback made a huge difference. I never felt rushed or pressured — just supported. What really stood out was his customer service. He went above and beyond to make sure everything was right, from fit to comfort to style. You can tell he truly cares about his customers and takes pride in his work.

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