Club Pilates

Reviews

• NH

  Natalie H

  Oct 19, 2025
  1.0
  Been a member for 4.5 years and taken almost 900 classes yet today was the last straw. The customer service is inconsistent and chastain studio’s management lacks awareness and knowledge. Note the owner John Martin is the same for club Pilates chastain, buckhead, sandy springs and Brookhaven and allows unlimited usage of all 4 studios but chastain is newest studio and management is ill trained. Sunday 10/19/25 I received a phone calls about a level 2 class (never have i been called at home on a weekday about a class from a studio which i found invasive) I was registered for the following day. Ashley the manager claimed i had not been approved to take the class yet i had taken a level 2 class so I called and explained that to her. Without my knowledge Ashley removed me from the class with that instructor (Renee) even though I had taken a level 2 on oct 11 with renee but ashley only looked at chastain entrees not the other 3 studios as ashley is rude and condescending and evidently managers don’t communicate with one another. Ashley did not believe i had taken an advanced class. So i left a negative comment on instagram. Once I sent Ashley and the owner email showing their mistake they completely erased all comments and treated me with suspicion. This behavior was unprofessional, unsettling and validating my desire to quit which had been on my mind for almost a year as all the best instructors left. They stopped communicating as if nothing happened and refused to acknowledge their mistake and cancelled my membership. This is how you are treated when they make a mistake and you make others aware of it. What I experienced was silencing a person for leaving negative feedback and for identifying unprofessional practices of a studio manager yet this behavior is encouraged as profit is the only concern here. Given the owners business history of failed entrepreneur start ups in various arenas I would not be surprised if history repeats itself with these poorly managed studios trying to cover construction costs by over charging on late fees, cancellation fees and increasing monthly dues to almost double what most of us were paying when we joined in 2021 (i paid $149 for unlimited per month). Studio has high instructor and staff turnover and disputes are handled with confrontation. I would look elsewhere. Poor customer service
• SW

  Stellar Wellness

  Sep 19, 2025
  4.0
  Love the classes, hate the fees. Life happens and sometimes there will need to be a cancellation several hours before class. Why are you charging cancellation fees for a class I’ve already paid for with my over $200 a month unlimited membership? It doesn’t make sense. Heaven forbid there be an emergency, a car breakdown, or you just don’t feel well when you wake up in the morning. Companies that charge these extra fees are not right. It’s morally not right. This policy should be reconsidered. Because again, the class is ALREADY paid for.
• KN

  Kirsten Neff

  Jul 16, 2025
  5.0
  Club Pilates is a great environment to learn while stretching yourself. The instructors put together great classes and provide useful feedback.
• LS

  Laura Sumlin

  Jun 30, 2025
  5.0
  Tiffanie at Chastain has a great voice, attitude and pushes us to do our best!!
• SH

  Susan Harrell

  Jun 25, 2025
  5.0
  Made great use of our class time

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