CK
Christine Kenney
Oct 23, 2020
As a person presenting with BC x2, I expected more from this center going for an annual mammogram, which showed yet another tumor (fortunately small and not aggressive). Scheduling, billing, and communication were generally poor. The waiting area was crowded, with no place to sit. Although I was repeatedly told I'd be called with my results, no call was forthcoming, and my call in was not returned. After my surgery, I no longer need mammograms, but if I did, I'd go to St. Mary's. To put the icing on the cake, the day of my diagnostic mammogram, in which the radiologist found the tumor, I was so upset, I lost my parking ticket/card. I understand that the gate keeper was just doing his job, and that I was responsible for getting my ticket validated or paying a fee, but let's see how composed the average person is when they're told, "You have cancer...again." No exceptions to the rule. It's the small things, folks, that really do matter when people are struggling with their health.