Planet Fitness

4.5
737 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3658 Atlanta Hwy, Athens, GA
30606, United States

Hours

Reviews

4.5
737 reviews
5 stars
552
4 stars
97
3 stars
29
2 stars
17
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude or dismissive.

Cleanliness

Facility cleanliness is a recurring issue, with reports of dirty showers, restrooms, and equipment.

Equipment Maintenance

Frequent complaints about broken machines and slow repairs, particularly with stairmasters and other equipment.

Atmosphere

Generally positive atmosphere with a 'judgment-free' vibe, though some customers noted issues with homeless individuals in the gym.

Staff Responsiveness

While some staff are praised for their attentiveness, management responsiveness to customer issues has been criticized.
  • OG
    One Guy
    3 days ago
    4.0
    Great clean place with plenty of high quality equipment and great facilities!
  • MH
    Michael Hutson
    Nov 10, 2025
    4.0
    Does what it's supposed to do. Be a gym and get the job done
  • AC
    Alex Clark
    Oct 22, 2025
    1.0
    I was sitting near the front desk tonight and saw the whole thing happen. The staff member at the desk — a Black guy — was clearly giving an Asian member a hard time for no reason. The member was calm and polite, just trying to explain that it was his own account, but the front desk guy kept refusing to let him in and acted very dismissive. It really looked like the employee was intentionally making things difficult. The situation could’ve been solved easily, but instead it turned into an unnecessary scene. As someone who watched the whole thing, I felt uncomfortable and disappointed.
  • RL
    Risto lee
    Oct 22, 2025
    1.0
    Very disappointing experience tonight (Oct 22)around 10:30pm. The front desk staff (the guy)deliberately made things difficult for me and refused to let me in, even though it’s clearly my own account. I already tried to fix the issue before and was told it would be updated, but apparently nothing was done. I’ve been a loyal member and have never had this kind of problem before — it felt completely unnecessary and disrespectful. Planet Fitness is supposed to be a “Judgment Free Zone,” but that’s definitely not how I was treated tonight.
  • AB
    Andy Briwn
    Oct 10, 2025
    1.0
    Customer service is not good. They speak to who they want to. The people working out is great. Highly recommend them sending in secret people who work for planet fitness to actually see how they operate.

Frequently Asked Questions About Planet Fitness

What are the general operating hours for Planet Fitness in Athens, GA?

Planet Fitness in Athens, GA is open 24 hours, 7 days a week, providing round-the-clock access to members.

Are there any special holiday hours I should know about?

Yes, on November 27, 2025, Planet Fitness is open from 12:00 AM to 12:00 PM, and on November 28, 2025, it is open from 6:00 AM to 11:59 PM.